Case Manager

Job Summary

The Case Manager provides comprehensive case management, advocacy, and supportive services to homeless and at-risk youth. This position supports youth in developing life skills, securing stable housing, and accessing educational, vocational, and healthcare resources.

Key Responsibilities

• Advocacy and Support Services
• Provide case management using a strength-based, trauma-informed, harm reduction approach.
• Maintain professional, supportive relationships with youth, staff, and community partners.
• Aid youth in overcoming barriers to housing, employment, and education.
• Train youth in life skills such as decision-making, budgeting, conflict resolution, and time management.
• Deliver crisis intervention services and ongoing mentoring.
• Advocate for youth with landlords, schools, employers, shelters, and institutions.
• Refer and connect youth to wrap-around services (e.g., food pantries, clothing closets, legal aid, parenting classes, mental health/substance use services).
• Case Management Duties
• Conduct intakes, assessments, and individualized service/action planning.
• Assist with applications for public benefits and other documentation.
• Support youth in identifying and securing housing opportunities (shelters, supportive housing, apartments).
• Distribute resources (CTA passes, toiletries, food, etc.) as appropriate.
• Collaborate with internal and external partners to provide holistic care.
• Document all services and outcomes in HMIS, ClientTrack, and paper files.
• Program Operations and Environment
• Support coverage during program hours and coordinate workshops, food, and activities.
• Maintain safe and welcoming environments, addressing safety hazards, emergencies, or incidents.
• Encourage youth participation in maintaining clean, healthy shared spaces.
• Plan and facilitate monthly schedules of programming and activities.
• Support volunteer groups and community engagement events.
• Administrative and Leadership Responsibilities
• Assist Program Supervisors/Coordinators with program development and service delivery.
• Supervise interns, volunteers, and graduate-level students as appropriate.
• Participate in on-call rotation, covering occasional evenings and weekends.
• Assist with data collection, grant reporting, and audits.
• Uphold La Casa Norte policies, including the Declaration of Non-Violence.
• Professional Development and Team Collaboration
• Attend weekly staff meetings, trainings, and workshops.
• Participate in La Casa Norte’s fundraising and outreach events.
• Collaborate with colleagues to strengthen and develop new programming.

Qualifications and Experience

• Bachelor’s degree in social work, psychology, or a related field or at least three (3) years of equivalent experience.
• Bilingual English/Spanish strongly preferred.
• Demonstrated ability to work with homeless, at-risk, LGBTQ+, and adjudicated youth.
• Knowledge of Latino and African American cultural, social, and economic contexts.
• Strong organizational, time management, and communication skills.
• Ability to work independently and collaboratively in fast-paced environments.
• Valid driver’s license, insurance, and reliable vehicle required.
• Must pass background check and medical clearance if assigned to certain programs.