Case Manager

About the role

The Department Case Manager supports individuals receiving OPWDD and other Regulatory Agencies to ensure the foundation necessary to achieve their highest level of independence as they transition into adulthood. Through person-centered planning, service coordination, and ongoing case management, the Case Manager facilitates access to social, vocational, and community-based opportunities in collaboration with the agency and external providers. The role includes intakes, enrollment for, afterschool and weekend respite services, day habilitation, camp, employment services, and community engagement.

Responsibilities

• Oversees client care by assessing treatment needs during the intake and enrollment process; developing, monitoring, and evaluating individualized treatment plans; facilitating interdisciplinary collaboration; and monitoring staff performance.
• Manages the admission of new clients by reviewing records and applications and conducting comprehensive orientations.
• Determines client needs through intake interviews; coordinating therapeutic, medical, psychosocial, and psychiatric evaluations; and reviewing clinician evaluations, treatment objectives, and care plans.
• Establishes and coordinates treatment programs by developing schedules and routines; overseeing service delivery; and arranging necessary resources, including transportation and escorts.
• Maintains accurate and compliant client records by reviewing case documentation and systematically recording significant events and progress updates.
• Communicates client progress through weekly interdisciplinary meetings and formal evaluations; disseminates outcomes, barriers, and contributing treatment factors to clinical teams and families.
• Facilitates client transition by reviewing and strengthening transition plans; coordinating post-transition services; educating and training family members; and providing appropriate community resources.
• Improves treatment outcomes by analyzing, evaluating, and redesigning programmatic operational processes; implementing evidence-based improvements; and updating policies and procedures accordingly.
• Prepares comprehensive reports by collecting, analyzing, and summarizing treatment outcomes, performance metrics, and trends; compiling statistical data; and completing grant and subsidy applications.
• Maintains professional expertise by engaging in continuing education, reviewing professional literature, networking with peers, and participating in relevant professional organizations.
• Strengthens departmental and organizational reputation by proactively assuming responsibility for new initiatives and identifying opportunities to add value and improve service delivery.

Requirements

• Must have a valid NY State Driver’s License
• Experience within a human service-related environment
• 2 years’ experience working with the Special Needs Population
• Knowledge of OPWDD Policies

Prior to applying

The JCC of Staten Island is committed to keeping you and your family healthy and happy through a comprehensive benefits program. Offerings include: subsidized options for Medical; offerings for Dental and Vision coverage, FSA and Dependent Care. We also offer free LTD, STD, Life Insurance, a Pension, 403B, generous program discounts, free membership, ample time off and much more!

About us

The Jewish Community Center of Staten Island was founded in 1929 with the goal of creating a home for the Jewish community by offering social, recreational, and educational activities. Over time, that mission expanded to help anyone who walked through the doors of any of our facilities. The JCC has become a true community center—not just for the Jewish community, but for the entirety of Staten Island.

Benefits

We offer a competitive salary range of $50,000 - $55,000 per year, along with a comprehensive benefits package including:

• Subsidized options for Medical
• Offerings for Dental and Vision coverage
• FSA and Dependent Care
• Free LTD, STD, Life Insurance
• A Pension
• 403B
• Generous program discounts
• Free membership
• Affordable time off