Case Manager

About the role

IMS Legal Strategies is a trusted partner to law firms and corporations worldwide, providing the expertise and technology needed to solve dispute-related challenges and protect reputations. IMS delivers strategic solutions for the entire litigation lifecycle, including advisory and analytical support, specialized expert witness services, data-driven jury consulting, powerful trial graphics, and seamless presentation technology. Our integrated teams have decades of practical experience in more than 65,000 cases and 6,500 trials. “Together, we win” is the IMS company motto and a genuine philosophy that guides our work with clients, experts, and one another. From entry-level to executives, we are driven by five core values: 1) Ownership Thinking, 2) Humble Confidence, 3) Quality and Excellence, 4) Honor the Relationship, and 5) Operate as One. We invite you to join our thriving company, committed to shared success. Visit imslegal.com for more.

The Case Manager is responsible for managing an extensive portfolio of cases and serves as the primary point of contact for attorney clients and medical experts involved in these matters. This role involves coordinating all events related to the case portfolio and includes direct interaction with the experts, their staff, and our clients. Case Managers maintain regular communication with clients and engaged experts, delivering high-touch service and keeping them updated on the case status. The ideal candidate will be motivated, creative, analytical, and efficient, with the ability to exercise independent judgment and discretion. Additionally, they must possess superior organizational and relationship management skills.

LOCATION: This position is 100% remote and supports east to west coast time zones. Qualified candidates must reside in San Antonio, TX or within the metropolitan area.

Responsibilities

• Follow and demonstrate IMS Core Values
• Collaborate with attorneys, paralegals, legal assistants, and insurance professionals to assist with the delivery of initial case materials and additional records throughout the case
• Manage the ongoing medical expert commitments throughout the legal progression of cases
• Educate the expert as to roles and responsibilities in an engagement with IMS
• Coordinate with the client and expert to schedule medical exams, depositions, and trial appearances as well as meet all deadlines
• Serve as the liaison for over 300 active cases, responding to questions, requests, needs, and updates
• Work together with the sales team to act as a point of contact for new and current clients
• Serve as the single point of contact for all expert inquiries and dispute coordination and