Case Manager

About the Role

This position is responsible for case management duties and delivery of programs and services to clients in House of Hope Emergency Shelter and Housing Stability programs. The Case Manager will provide direction for interns and volunteers in the appropriate delivery of services to clients, ensuring clients receive the programs and services needed to be successful. This role also ensures House of Hope maintains compliance with legal rules, licensing requirements, and grant-mandated standards.

Responsibilities

• Provides case management activities, housing navigation, case meetings, and case plan oversight to assigned clients as directed by the Director of Social Services.
• Works with Advocates and the Lead Case Manager to ensure effective planning, implementation, administration, and evaluation of direct client services.
• Ensures high-quality opportunities for the advancement and success of youth and young families with children in the areas of parenting, education, employment, and stable housing.
• Screens clients for intake in accordance with program eligibility and relevant governing legislation/criteria.
• Coordinates with caseworkers from local agencies.
• Develops, supervises, and monitors case plans.
• Maintains timely and accurate records in client-related databases and case notes related to case plans, incident reports, and agency contacts.
• Provides case staffing information to ensure residents are working on their case plan goals.
• Provides a safe, healthy, and efficient environment in the emergency shelter.
• Provides crisis intervention as necessary.
• Assists with the implementation and ongoing maintenance of outcomes measurement.
• Proposes program modifications in response to client and community needs.
• Assists with tours, public speaking, and presentations to the community.
• Attends trainings and community meetings as assigned.
• Performs all other duties which may be assigned.

Requirements

• Valid Wisconsin driver’s license.
• Successful completion of criminal background check.
• Degree and/or direct service/work experience in social work, psychology, human services, human development, or related field.
• Ability to safely provide direct services to individuals experiencing homelessness, as well as young parents and their children.
• Appropriate interpersonal communication skills and sensitivity to the needs of a diverse, multicultural clientele.
• Ability to work effectively with others and maintain flexible work hours.
• Ability to plan and organize work and make effective use of time.
• Experience in providing direct services to persons of varied backgrounds, ages, and ethnicity.
• Strong knowledge of local housing programs and low-income community resources preferred.
• Must be organized and able to work well in a busy environment with frequent interruptions.
• Must work effectively as part of a team.

Physical and Mental Demands

• Must be physically and mentally able to work alone safely while caring for residents and children, with or without reasonable accommodations and without supervision.
• Must pass a health check to ensure no communicable disease, illness, or disability interferes with the ability to work with or care for residents.
• Must provide certification from a physician, physician assistant, or health check provider confirming good health and ability to meet the minimum physical requirements of the position.
• Must undergo tuberculosis testing upon hire.
• Must be in good physical and mental health to ensure the health of children or the quality of their care is not adversely affected.
• Requires ability to stand, bend, twist, reach, kneel, stoop, and crawl.
• Requires eye-hand coordination and manual dexterity sufficient to operate a computer and standard cleaning, maintenance, and office equipment.
• Requires hearing within normal range and vision correctable to 20/20 to read communications, reports, and computer terminals.
• Must analyze variables and choose the most effective course of action for clients and/or the organization.
• Must communicate and provide verbal feedback professionally.
• Must resolve problems, handle conflict, and make effective decisions independently.
• Must handle novel and diverse work problems daily.
• Must perform arithmetic calculations involving fractions, decimals, and percentages.
• Must be able to lift at least 50 lbs.

Mission and Values

Mission: To provide a safe and supportive place where young parents and children experiencing homelessness will become confident, independent, and successful members of our community.

Vision: A future where every youth knows what it feels like to have a home.

Values: At House of Hope and in our community, you and I will:

• Be honest and vulnerable to build trust.
• Create opportunities to overcome barriers.
• Be progressive to drive collaborative innovation.
• Embrace accountability to promote stability.

Benefits

• Health, Life, Dental, and Vision insurance.
• Paid time off.
• Paid training.
• Matching investment plan.

Pay

$43,680–$52,000 yearly salary.

Schedule

Full-time, salaried position. Ability to work flexible hours is necessary, primarily during the week with morning, afternoon, and evening shifts. Some weekends and holidays will be required to ensure adequate and proper program development and delivery for successful client outcomes.