Case Manager

Responsibilities

• Meet with students to assess needs, concerns, and presenting challenges.
• Provide ongoing case management, including follow-up communication, progress monitoring, and care coordination.
• Support students experiencing crises, including hospitalization, mental health concerns, housing instability, food insecurity, family emergencies, or financial hardship.
• Respond to urgent student situations and provide immediate support, safety planning, and referrals as appropriate.
• Assist with crisis response and follow-up.
• Collaborate with faculty and campus partners to ensure appropriate resources and supportive measures are in place.
• Coordinate with community resources when additional support is needed.
• Consult with faculty, staff, and families regarding how to support students of concern.
• Collaborate with the Office of Threat Assessment and other campus partners when elevated concerns are identified.

Requirements

Minimum Education, Knowledge, Skills, And Experience:

• Master’s degree in Higher Education Leadership, Counseling, Social Work, Education, or related field.
• Knowledge of legal issues in higher education.
• Demonstrated experience interacting with the public, parents, students, staff, and faculty.

Qualifications

Preferred Education, Knowledge, Skills, And Experience:

• Ability to build positive and effective relationships across campus and within the community.
• Thorough documentation of conversations and actions regarding case management.
• Demonstrated problem-solving and conflict resolution skills.
• Organizational, administrative, interpersonal/written/verbal communication, and team-building skills.
• Ability to multi-task and independently manage cases with minimal supervision.
• Exemplary customer service skills.