Case Manager

Position Summary

A Workers’ Compensation Claims Specialist is the primary point of contact for all issues involving claim management, providing a range of legal support to the Workers’ Compensation Attorney.

Salary Range

- $48,000 - $72,000 base, depending on experience

Essential Duties and Responsibilities

• Processing assigned claims in accordance with Firm policies and procedures
• Ensuring case management software (CMS) feed is cleared daily
• Completing all assigned tasks by relevant deadlines
• Documenting all relevant activity in CMS properly
• Ensuring emails are cleared daily
• Completing monthly Meaningful Client Communication (MCC) and serving as the primary point of contact for the client on claim management and litigation issues
• Communicating with insurance adjusters, third party administrators, medical providers, and other relevant parties as directed by the assigned attorney
• Meting with the assigned attorney on a regular basis to ensure each claim is reviewed at least once per month
• Meting with the assigned Attorney on a regular basis to assist with issues in litigation
• Working with the client and the assigned attorney to identify and address any issues that arise
• Training Claims Specialists as assigned
• Performing other duties as assigned

Qualifications

• High school diploma or equivalent
• Minimum of six months of workers’ compensation claims experience or other related claims experience
• Thorough knowledge of legal principles, legal research techniques, legal terminology, and government regulations
• Excellent oral and written communication skills
• Excellent interpersonal, analytical, and critical thinking skills
• Proficient with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook
• Ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, computer
• Ability to work with databases and online technological platforms
• Ability to be detail-oriented, diligent, and flexible
• Ability to handle conflicting time demands and focus on task completion with little direction or need for supervisory follow-up
• Proficient command of the English language in both oral and written format
• Ability to work and maintain patience with diversified individuals of various backgrounds and professional competencies
• Committed to maintaining integrity and confidentiality on behalf of clients and the Firm

Preferred Qualifications

• Associates Degree or Certificate program in Legal Studies
• Bilingual in English and Spanish
• Authorized Nevada Notary