Case Manager

About the role

The Empowerment Center Case Manager plays a pivotal role in supporting individuals experiencing homelessness by providing comprehensive case management services.

Duties & Responsibilities

• Treat all clients with respect, inclusivity, and dignity.
• Ensure that clients adhere to established rules and that their needs are met.
• Welcome and introduce yourself to new clients, explaining the services offered by the center.
• Engage in meaningful conversations to build professional rapport with clients.
• Absorb and prepare clients for hot and cold drinks as needed.
• Ensure clients are using permitted areas in the centers.
• Conduct comprehensive intakes to gather personal information and identify client needs; accurately enter information into the database.
• Develop and perform assessments to better understand the client’s situation and future goals.
• Offer consultations and planning sessions, suggesting actionable pathways and setting goals with clients.
• Provide ongoing support through follow-up meetings and periodic check-ins.
• Assess financial needs and housing situations, providing guidance on available resources and referrals for financial assistance and housing programs.
• Aid clients in accessing services such as job searching, resume building, and obtaining necessary identification documents (IDs, birth certificates, social security cards).
• Document all client interactions promptly and accurately in the database to ensure continuity of care.
• Maintain a clean and organized workspace at the end of each shift, restocking supplies as needed.
• Perform daily cleaning tasks, including vacuuming/sweeping floors, wiping down surfaces, and maintaining the cleanliness of bathrooms and communal areas.
• Dispose of trash and ensure all areas are locked and secure at the end of the day.
• Provide support and knowledge sharing with co-workers regarding ongoing case work.
• Collaborate with colleagues to seek feedback and suggestions on client cases.
• Participate actively in staff meetings and contribute positively to discussions.
• Support and mentor interns in their learning and professional development.

Required Experience & Skills

• Relevant experience may be considered in lieu of a degree.
• Proven experience in case management or direct service roles.
• Strong verbal and written communication skills.
• Ability to establish and maintain professional boundaries while providing compassionate support.
• Familiarity with local resources for housing, financial assistance, and employment services.
• Proficient in using databases and computer software for documentation and reporting.
• High level of patience, compassion, and empathy toward clients.
• Strong work ethic and ability to maintain professionalism in challenging situations.
• Excellent organizational skills and attention to detail.
• Ability to work collaboratively with diverse teams, staff, volunteers, and clients.

Nice-to-Haves

• Certifications in trauma-informed care, mental health first aid, and substance abuse counseling.

Pay & Benefits Summary

Salary based on experience
Health insurance
Mental Health Support
Wellness Programs
Paid Time Off
401(k)