Case Manager

Qualifications

• Educational Background: Bachelor’s degree in social work, sociology, psychology or a related field.
• Experience: 1+ years case management experience; 3+ years preferred. 2+ years in a customer service focused environment.
• Skills: Experience with homeless, low-income, veterans, and their families is a strong plus.

Essential Job Responsibilities

• Advocate for and facilitate Veterans’ access to community resources; housing assistance, utility assistance, and relevant community services and benefits.
• Build database of community resources.
• Provide referrals to community resources as needed.
• Conduct initial intake meeting with Veteran.
• Evaluate individual and family needs.
• Complete service plan with Veteran including housing and other related needs.
• Cookordinate and monitor services, including comprehensive tracking of Veteran activities in relation to service plan and Housing Inspections.
• Document detailed case notes, daily; maintain comprehensive client files.
• Prepare reports as requested by Lead Case Manager, Program Manager and/or Quality Assurance.
• Coordinate with Financial Assistance Coordinator for payment to third parties.
• Keep Veteran informed of actions/payments being made.
• Meet regularly with Lead Case Manager to staff case load.
• Provide on-going program evaluation and recommendations to the Lead Case Manager and Program Manager for continuous growth and quality.
• Be active in and network at monthly Veteran community groups.
• Provide presentations at various community groups within the greater metropolitan and surrounding area.
• Promote the success and reputation of the Supportive Services for Veteran Families program.

Demonstrated Skills

• Exceptional customer service, placing the child, family, Veteran or client first to support our mission to “Empower people to build better lives for themselves, their families, and their communities.”