Case Manager

DePaul USA supports homeless and marginalized people, providing those experiencing homelessness with purpose and hope for a positive future. Our vision is that everyone has a place to call home and a stake in their community. In cities across the nation, we meet people where they are to address their needs through a combination of homelessness services and housing.

About the role

The Opportunity House project provides emergency housing for 35 single adults and families. Services are recovery-oriented, trauma-informed, and participant-centered. The Case Manager conducts assessments to determine client needs and plans for obtaining needed services, demonstrating direct assistance, coordination of care, and linkage to appropriate services while developing support plans for residents. The goal of the program is to prepare clients for permanent housing.

Responsibilities

• Outreach and screen potential clients for eligibility using the ESG guidelines for all referrals.
• Provide guidance and support for clients completing intake assessments, referral interviews, regular case management meetings, service plans, semi-annual assessments, and housing placement planning.
• Establish goals and complete case notes on goal progression in the New Org data system on a weekly basis, at minimum.
• Meet with clients and complete intake paperwork in a timely manner for all new clients seeking case management or housing services.
• Track client enrollment and prepare reports, statistics, and paperwork as requested by supervisory staff and required by grants that support case management.
• Assess the needs of clients and refer them to appropriate agencies and social service programs.
• Complete referrals for supportive services for Social Security, SNAP, housing, mental health assistance, health insurance, and other services.
• Monitor and assess connections to supportive services.
• Provide comprehensive employment navigation services, including career planning, job search assistance, employer referrals, and employment retention support.
• Facilitate at least one weekly group activity for program residents to build life skills, increase communication, or promote recreation opportunities.
• Mediate conflicts or issues between clients and/or between clients and staff in a constructive and empathetic manner, fostering a safe and respectful environment for all participants.
• Ensure client files include required eligibility documents, progress notes, service plans, and other necessary paperwork.
• Assist the program team with special events or other activities.
• Provide medication education and management.
• Assist clients in obtaining and maintaining earned income, including attending job training, improving job skills, pursuing education (e.g., GED), and finding employment.
• Coordinate care with other service providers and involved supports.
• Stay informed of current local and national events, trends, and issues that impact DePaul USA’s work with the homeless.
• Participate in internal/external meetings as required and attend training events, conferences, and other functions as necessary.
• Participate in regular supervision and annual appraisal, and help identify job-related development and training needs.
• Ensure adherence to all DePaul USA policies and procedures, particularly those relating to Health and Safety, Safeguarding, Code of Practice, and Confidentiality.
• Contribute to the effective implementation of DePaul USA’s Equal Opportunities Policy.

Requirements

• Minimum of an associate’s degree in a related field (e.g., social work, psychology).
• One year of work experience in a related field.
• Demonstrated knowledge of core social work principles, ethics, and case management practices, including assessment, service planning, documentation, resource coordination, advocacy, and maintaining appropriate professional boundaries.
• Exceptional communication, multi-tasking, conflict management, and interpersonal skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with data management systems.
• Ability to organize tasks, events, people, and delegate effectively.
• Ability to exercise independent judgment when appropriate and strong decision-making skills.
• Familiarity with trauma-informed care, harm reduction models, and strengths-based approaches to service delivery.
• Experience working with diverse populations.
• Experience working with individuals who have faced homelessness and struggled with issues of mental illness, cognitive disabilities, and addictions, as well as people who are newly housed or employed.

Schedule

Part-time (20 hours per week), onsite at Opportunity House with limited offsite work. Schedule: Monday–Friday, between 7:00 AM to 11:00 PM CST. Must be available to work occasional evenings and weekends as needed.

Pay

$18.00 per hour, paid bi-weekly.

Benefits

• Sick leave.
• 401(k) retirement plan with employer match.
• 10 observed holidays.
• Employee Assistance Program.

A background check (including a criminal records check) must be completed as part of the hiring process.