Case Manager

About the role

Jericho Way is a day resource center, medical respite, and housing program for individuals facing homelessness. The Case Manager assesses client needs, coordinates care, and links clients to services, developing support plans to move them toward stability.

Responsibilities

• Meet with and complete intake paperwork in a timely manner for all participants seeking case management or housing services.
• Track client enrollment and prepare reports, and paperwork in New Org database system.
• Help with referrals to supportive services for Social Security, SNAP, housing, mental health assistance, health insurance, and other services commensurate with participants’ needs.
• Aid participants with employment and housing.
• Establish goals and chart notes on goal progression in New Org data system.
• Refer participants to existing educational groups as needed to meet goals, including those outside of Depaul USA.
• Take the lead on programs directly related to developing participants' skills that lead to obtaining and maintaining employment and housing.
• Refer participants to existing medical services offered at the clinic and/or outside medical services if needed.
• Collaborate with and fill in, when necessary, with other case managers to meet the needs of the participants in all Little Rock programs.
• Collaborate with other agencies in the community.
• Build good working relationships with other programs, services, and agencies in the community.
• Participate in case management meetings and staff meetings.
• Complete assessment and other forms of paperwork for participants.
• Complete and track TAP bus program participants and send emails to TAP office.
• Complete housing folders and Settled Souls housing packet.
• Submit data quarterly and participant’s success stories.
• Manage crisis and use crisis interventions.
• Work in other areas as directed.

Qualifications

• The Ideal Case Manager Will Be a Professional With Several Years Of Experience In Case Management With Vulnerable Segments Of The Population.
• S/he Will Have Experience Working With Individuals Who Have Faced Homelessness And Struggled With Issues Of Mental Illness, Cognitive Disabilities, And Addictions.
• The Case Manager Will Also Understand Social Work Theories And Methodologies, Be Familiar With Relevant Partner Agencies, And Comprehend The Needs Of Individuals Seeking Services.
• The Case Manager Should Possess The Following Bachelor’s degree or higher in social services or closely related field with at least two years’ experience working with populations affected by behavioral health diagnoses, addiction, and/or homelessness.
• Exceptional communication, multi‐tasking, conflict management and interpersonal skills.
• Strong computer skills with all Microsoft Office programs.
• Ability to organize tasks, events, people, and delegate effectively.
• Ability to exercise independent judgment when appropriate and strong decisionmaking skills.
• Experience working with diverse populations and the ability to meet tenants in their homes or in the communities where they reside.
• Be able to work in a fastpaced/stressful environment.
• Use of critical thinking skills.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. In the course of performing the job, the person in this position typically spends time sitting, standing, climbing stairs, walking, driving, carrying (20lbs), lifting (20lbs), operating a computer keyboard, firm/strong grasping and repetitive hand control, making and receiving telephone calls. Subjected to outside environmental conditions.

Special Requirement

• Must possess a valid driver's license and comply with Depaul USA’s Motor Vehicle Policy during the course of employment.
• Must have a personal vehicle with valid automobile insurance meeting Depaul USA’s minimum coverage requirement of $100,000 liability; proof of insurance will be required and updated every six months.

Work Schedule

Primarily Monday-Friday, 7:30am-2:30pm. Primarily in person from 3000 Springer Blvd, Little Rock, AR. Occasional offsite work driving to meetings and assisting guests with advocacy at other locations.

Benefits

• Medical, dental, and vision coverage options for you and eligible dependents
• Company provided Basic Life/AD&D & Short/Long Term disability policies
• 401(k) Retirement plan with employer match
• Generous Vacation, Sick, and Personal leave 10 Observed holidays