Case Manager

About the role

Depaul USA is a growing, national, not-for-profit organization serving more than 7,000 people annually with a combined operating and capital budget exceeding $12.5 million. Our Vincentian values guide our actions: celebrating potential, putting words into action, taking a wider role in civil society, and believing in rights and responsibilities.

Responsibilities

• Conducts interviews to determine client needs and develop plans for obtaining needed services at Casa Milagrosa.
• Demonstrates direct assistance, coordination of care, and linkage to appropriate services while developing support plans for clients, reporting to and working closely with the Program Manager.
• Promotes and encourages client participation in community activities.
• Counsels clients, coordinates and refers them to counseling, case management, medical, and other appropriate services.
• Maintains accurate case documentation in New Org, including client activities, progress, and recommendations.
• Maintains accurate HMIS and agency-required reporting.
• Supports clients in accessing referred services and progressing toward greater independence and stable housing in alignment with Depaul USA values and practices.
• Assists clients with employment and housing navigation, including referrals to housing resources and supportive housing opportunities through Depaul USA in Los Angeles.
• Provides crisis intervention and de-escalation support to clients as needed in a sensitive manner.
• Develops and implements a process for clients to build life skills development.
• Collaborates with colleagues to develop client support plans and ensure accurate documentation in case files.
• Collaborates with other agencies in the community and participates in coalition meetings, under the guidance of the Los Angeles City Director.
• Builds good working relationships with other community stakeholders, programs, services, and agencies.
• Participates in weekly/monthly staff meetings to update staff on client progress and areas for development.
• Coordinates work with other staff members.
• Communicates client needs, program trends, and operational concerns to the Program Manager and escalates broader system issues to the Los Angeles City Director as appropriate.

Qualifications

• Experience supporting individuals experiencing homelessness and housing instability.
• Strong skills in intake assessment, case management, housing navigation, and coordination of services across behavioral health, housing, and community-based systems.
• Experience working in a day resource center or similar low-barrier service environment.
• Bachelor’s degree in social work, human services, psychology, or a related field preferred, with at least two years of experience working with individuals experiencing homelessness and/or complex social service needs.
• Experience providing case management, crisis intervention, and de-escalation support in a direct service setting.
• Strong communication, conflict resolution, multitasking, and interpersonal skills.
• Fluency in Spanish is highly desired.
• Strong computer skills, including experience with case management databases (e.g., New Org) and familiarity with HMIS reporting.
• Ability to manage multiple priorities, maintain accurate documentation, and meet reporting requirements in a fast-paced environment.
• Ability to exercise sound judgment, work independently, and collaborate effectively with staff, clients, and external service providers.