Case Manager

WHAT WILL I BE DOING?

• Adhere to and enforce program regulations, policies, and procedures to ensure all clients receive quality services.
• Develop with clients an Independent Living Plan (ILP) by identifying needs and goals and evaluate clients’ progress on short and long term goals.
• Provide information, referrals, counseling, crisis intervention, direct service, and advocacy services for all clients.
• Develop and maintain a resource network for referrals as related to the needs of the individuals being served in supervised programs.
• Collaborate with DSS and other service providers to assist clients in fulfilling ILP and program requirements.
• Assist clients with direct services such as current and projected client budget, current resume as appropriate, assistance with ADL skills, etc.
• Facilitate face-to-face meetings with clients.
• Inspect living space regularly to assess client ADL needs and program compliance.
• Limited and document improper use of agency resources by clients such as unit damages, furniture, or appliances.
• Evaluate, document, and inform the direct supervisor of physical plant needs of the housing unit and/or common areas.
• Complete discharge plans.
• Submit all internal and external reports in a timely and correct manner as required by funding agencies and/or CHI.
• Maintain charts and files in an orderly fashion.

QUALIFICATIONS

• Education: Bachelor’s Degree in human services or related field, Master’s Degree in Social Work preferred.
• Experience: Two years’ experience working in a related field such as homelessness or housing.
• Certificates or Licenses: Valid driver’s license.
• Insurance: Valid automobile insurance.
• Communication: Excellent verbal and written communication skills. Proficiency in English required, bi-lingual (Spanish) is a plus.
• Computer skills: Basic competency in MS Word, Excel, Outlook and the internet.
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.).
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.
• Other Skills: Ability to relate to the underserved, homeless and disabled populations. Ability to work independently and as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details.