Case Manager

Community Housing Innovations (CHI) is a not‑for‑profit housing and human services organization that aims to support social and economic independence. Its vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.

Benefits

• Generous paid time off (personal and sick days)
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent care spending account
• Commuter transit and parking account
• Working Advantage employee perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Pay

$24.04 per hour (approximately $50,004.00 yearly). Position is non‑exempt and eligible for overtime.

Schedule

• Tuesday, Thursday‑Saturday 8 am‑4 pm; Wednesday 11 am‑7 pm (off Sunday & Monday)
• Tuesday, Thursday‑Saturday 9 am‑5 pm; Wednesday 11 am‑7 pm (off Sunday & Monday)
• Tuesday 11 am‑7 pm; Wednesday‑Saturday 9 am‑5 pm (off Sunday & Monday)
• Sunday, Tuesday‑Thursday 8 am‑4 pm; Monday 11 am‑7 pm (Friday & Saturday off)
• Sunday‑Monday, Thursday‑Saturday 9 am‑5 pm; Tuesday 11 am‑7 pm (Friday & Saturday off)

Responsibilities

• Service and Care Coordination
  • Design and update service and care plans in coordination with a Social Worker, providing counseling, crisis intervention, direct service, and advocacy.
  • Coordinate linkages to external and community‑based services, including immigration and citizenship assistance, public benefits, employment, and entrepreneurial opportunities.
  • For family sites, work with the Recreation Team to arrange transportation, school transfers, ESL/ELL support, and IEP curriculum for school‑age children.
  • Maintain a resource network for referrals and meet with residents at least once a week to assess progress.
  • Conduct weekly room inspections, mitigate risky behaviors with Social Workers/Treatment Team, and design discharge plans that ensure continued benefit enrollment.
• Benefits / Entitlement Coordination
  • Enroll residents in eligible public benefits and city programs in accordance with DHS requirements.
  • Ensure residents follow through with appointments, documentation, and other activities to maintain benefit participation.
  • Coordinate with the Mayor’s Office of Immigration Affairs and other immigration advocacy organizations as needed.
• General Duties
  • Document interactions and communications with residents in CARES and AWARDS systems.
  • Perform other duties as assigned by the supervisor and Program Director.

Qualifications

• High School Diploma or GED required; Bachelor’s degree in social work or psychology preferred.
• Three years of shelter or similar field experience may substitute for the degree requirement.
• Two years of case management, counseling, or direct advocacy experience in social service settings.
• Experience with immigrants and immigration issues is a plus.
• Excellent verbal and written communication skills; proficiency in English required, Spanish or other languages a plus.
• Basic computer skills (MS Word, Excel, Outlook, internet).
• Ability to formulate simple financial budgets.
• Physical ability to make unit visits, walk distances, and climb stairs.
• Strong reasoning ability to prioritize tasks and make appropriate decisions.
• Experience working with homeless individuals and people living with health, mental health, or substance‑use challenges.
• Ability to engage and support residents effectively.