Case Manager

About the organization

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

Responsibilities

• Ensure all program participants receive services necessary to promote personal and economic independence, including skills required to obtain, maintain, and retain permanent housing.
• Adhere to and enforce program regulations, policies, and procedures.
• Ensure clients receive quality services that follow program requirements.
• Assist clients in developing an Independent Living Plan (ILP) by identifying needs and goals.
• Evaluate client progress on short- and long-term goals.
• Provide information, referrals, counseling, crisis intervention, direct service, and advocacy services for all clients.
• Develop and maintain a resource network for referrals related to the needs of individuals in supervised programs.
• Collaborate with DSS and other service providers to assist clients in fulfilling ILP and program requirements.
• Assist clients with direct services such as budgeting, resume development, and ADL (Activities of Daily Living) skills.
• Conduct face-to-face meetings with clients.
• Inspect living spaces regularly to assess clients' ADL needs and program compliance.
• Document and limit improper use of agency resources by clients (e.g., unit damages, furniture, or appliances).
• Evaluate, document, and report physical plant needs of housing units and common areas to the direct supervisor.
• Complete discharge plans with clients.
• Submit all internal and external reports in a timely and correct manner (e.g., housing logs, unit inspection sheets, progress notes, ILPs, authorization forms).
• Maintain charts and files in an orderly fashion.

Requirements

• Bachelor’s degree in human services or related field; Master’s degree in Social Work preferred. Extensive experience may substitute for the educational requirement.
• Two years’ experience working in a related field such as homelessness or housing preferred.
• Excellent verbal and written communication skills; proficiency in English required. Bilingual (Spanish) is a plus.
• Basic competency in MS Windows, MS Office, and internet usage.
• Ability to formulate simple financial budgets.
• Ability to tour property, walk distances, and climb stairs.
• Strong reasoning ability to prioritize, make appropriate decisions, and judgment calls.
• Ability to relate to underserved, homeless, and disabled populations.
• Ability to work independently and as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, and maintain a high level of attention to detail.

Benefits

• Paid time off and 2 personal days awarded annually.
• Health insurance and health reimbursement account.
• Dental and vision plans.
• Flexible spending account.
• AFLAC supplemental insurance and voluntary plans.
• Dependent Care Spending Account.
• Employee perks through Working Advantage.
• 401(k) retirement plan.
• Life insurance.
• Employee Assistance Program.
• Monthly trainings and career development plans.

Pay

Bachelor’s degree: $24.04/hour. Master’s degree: $26.45/hour. Overtime available.

Schedule

Monday - Friday, 11 am - 7 pm.