Case Manager

About CHI

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

What CHI Offers

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Job Summary

The Case Manager is part of a human service team that develops and executes service and care plans for residents to provide a supportive and empowering environment that fosters stabilization, independence and self-reliance, and skills development. The Case Manager plays a key role in executing and updating service and care plans, coordinating direct services and service referrals to external providers, and monitoring resident behaviors and practices.

Pay & Schedule

Pay: $26.45 an hour - approx. $55,000 annual. FLSA: Non-exempt. Eligible for overtime.

Schedule options:

• Sunday, Tuesday-Thursday 10am-6pm, Monday 11am-7pm (Friday & Saturday off)
• Sunday-Tuesday, Thursday 10am-6pm, Wednesday 11am-7pm (Friday & Saturday off)
• Tuesday-Wednesday, Friday-Saturday 9am-5pm, Thursday 11am-7pm (Sunday & Monday off)
• Sunday-Monday, Friday-Saturday 8am-4pm, Thursday 11am-7pm (Tuesday & Wednesday off)
• Sunday, Tuesday, Friday-Saturday 8am-4pm, Monday 11am-7pm (Wednesday and Thursday off)
• Tuesday, Thursday-Saturday 10am-6pm, Wednesday 11am-7pm (Sunday and Monday off)

Location: Park Slope, Brooklyn NY

Responsibilities

Service and Care Coordination

• Ensure residents receive appropriate quality services per organizational principles and program requirements.
• In coordination with Social Worker (if available), design service and care plans that provide customized information, counseling, crisis intervention, direct service, and advocacy services to residents; and coordinate linkages to external and community-based services.
• Collaborate with other service providers and external organizations to help residents resolve immigration and citizenship issues, secure public benefits and charitable gifts and donations, pursue employment and entrepreneurial opportunities, independence, and long-term stability.
• For family sites: coordinate with Recreation Team (if available on site) to ensure school-age children receive transportation services, school transfers, and ESL/ELL and IEP curriculum as needed.
• Develop and maintain a resource network for referrals as related to service needs of residents.
• Meet with residents in assigned caseload at least once a week to assess progress with service and care plans. Modify plans as needed.
• Conduct weekly room inspections to ensure healthy hygiene and housekeeping. Coordinate with Social Workers and/or Treatment Team to mitigate behaviors that compromise the health and safety of residents.
• Design discharge plans to ensure continued enrollment and participation in public benefits and service linkages to community-based organizations are in place.

Benefits / Entitlement Coordination

• Ensure residents in assigned caseload are enrolled in and receiving eligible public benefits and city programs in accordance with DHS requirements.
• Ensure residents follow through with appointments, documentation submissions, and other required activities to maintain enrollment and participation in benefits and DHS programs.
• Coordinate with Mayor's Office of Immigration Affairs and other immigration services and advocacy organizations and enroll residents in immigration services and programs if applicable.

General Duties

• Document interactions and communications with and on behalf of residents in CARES and AWARDS.
• Perform other duties as assigned by supervisor and Program Director.

Qualifications

Education and Experience:

• High School Diploma or GED required. Bachelor's degree in social work or psychology preferred. Three years of experience working in a shelter or similar field can be substituted for the education requirement.
• Experience: Two years' experience in case management, counseling, or direct advocacy for clients in social service settings. Experience with immigrants and immigration issues is a plus.

Communication: Excellent verbal and written communication skills. Proficiency in English required, multi-lingual and Spanish proficiency a plus.

Computer skills: Basic competency in MS Word, Excel, Outlook and the internet.

Math Skills: Ability to formulate simple financial budgets.

Physical Performance: Ability to make unit visits (walk distances, climb stairs, etc.).

Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.

Additional: Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.