Case Manager

About the Role

The Case Manager coordinates outreach and engagement to people experiencing homelessness throughout the City of Fife. Working directly with participants on barrier reduction, the role is based out of the Fife Community Center and serves the unhoused population across the city.

Responsibilities

• Facilitate effective relationships with vulnerable individuals to build trust and confidence in City efforts, collaborating with shelters and other service providers.
• Maintain real‑time understanding of services and shelter availability to develop quick‑access avenues for individuals experiencing homelessness.
• Provide intensive case management focusing on mental health, substance abuse, and other individualized barriers.
• Work closely with the community navigator on barrier‑reduction plans for participant success.
• Provide direction to individuals participating in the Jobs Program through street outreach efforts.
• Monitor program performance and ensure compliance with ordinances, codes, regulations, and laws.
• Arrange transportation to appointments, plan and manage work‑site performance, conduct training sessions, and support micro‑housing units (the Village).
• Communicate with other jurisdictions, businesses, and the public as needed.
• Conduct and coordinate participant training on behavioral and community norms, ethics, and work skills.
• Engage and support unhoused and underemployed individuals, connecting them to resources and social services.
• Facilitate services across care systems, including the Jobs Program and street outreach.
• Build and maintain collaborative relationships with internal and external resources to increase program education, communication, and voluntary community participation.
• Support the Parks division and other city departments, assisting with special projects, programs, and events.
• Use strong interpersonal and communication skills tactfully and respectfully, both orally and in writing, with diverse stakeholders.
• Follow standard office practices, processes, procedures, and business etiquette.
• Collaborate with the community navigator program manager and other case managers to develop comprehensive barrier‑reduction plans.
• Develop and deliver presentations to city council and other stakeholders; attend related meetings and events.
• Exercise sound and ethical judgment in decision‑making.
• Work effectively under pressure and frequent interruptions; complete work and projects thoroughly and timely.
• Follow directions, posted work rules, and procedures; show initiative.
• Identify and share resource information with community members, caregivers, service providers, prosecutors, defense attorneys, and court personnel.
• Maintain records per prescribed standards and monitor compliance.
• Provide client‑level and system‑wide troubleshooting and advocacy.
• Maintain competency with multiple databases and HMIS to report unhoused participants.
• Ensure reliable and regular attendance.

Contacts and Relationships

The Case Manager will have daily contact with city employees and community citizens, and must present themselves in a manner creditable to the city in all interactions with individuals, agencies, courts, or jurisdictions.

Minimum Requirements

• Associate degree in social work, human services, behavioral health, or a related field (preferred); equivalent combinations of education and experience may be considered.
• Valid Washington State driver’s license with a driving record acceptable to the City’s insurance carrier.
• Ability to pass a comprehensive background check.

Required Certifications and Training

• Current First Aid and CPR certification.
• Bloodborne Pathogens training.
• Mental Health First Aid certification.
• Naloxone (Narcan) Administration training.
• De‑escalation and Crisis Intervention training.
• Knowledge of abnormal human behaviors and clinical interventions.
• Familiarity with community systems and resources.
• Understanding of natural support systems.
• Knowledge of related state and federal mandates (homelessness, addiction, privacy, confidentiality).
• Effective de‑escalation techniques.
• Parks department and general park operations knowledge.
• Equipment utilization in park/groundskeeping and associated safety aspects.
• Planning and sequential operations of park projects.
• General computer proficiency, Microsoft Office, and SQL Server databases.
• Public speaking ability.
• Ability to maintain regular, reliable, and punctual attendance.
• Ability to work full‑time onsite, including evenings and weekends as needed.
• Effective communication with diverse populations regardless of age, sexual orientation, gender, socioeconomic or cultural background.
• Clear oral and written expression of ideas and recommendations.
• Ability to follow oral and written instructions and gather pertinent data.
• Ability to establish and maintain effective relationships with community organizations, providers, and the public.
• Demonstrated facilitation and negotiation skills; ability to develop partnerships, build consensus, and address issues.
• Ability to work effectively in team environments.
• Initiative, judgment, and decision‑making within assigned authority.
• Ability to read, interpret, and apply work‑related laws, rules, and regulations.
• Ability to maintain detailed records and prepare clear, concise written reports.