Case Manager

Responsibilities

You will work collaboratively with the Executive Office of Health and Human Services (EOHHS), Department of Human Services (DHS), and/or The Department of Behavioral Health, Developmental Disabilities & Hospitals (BHDDH) to provide case management services to participants who are part of the Conflict Free Case Management Model. The Case Manager provides in-home visits, monthly outreach, person-centered plan development, oversight, referrals, and monitoring. The case manager assists with care coordination to ensure participant’s needs and wants are addressed using a person–centered approach and under the guidelines of Medicaid Long Term Supports and Services. The case manager may assist with applications and referrals to community and state funded resources. The Case Manager is responsible for supporting the participant with monthly contacts, yearly assessments, updated person-centered plans, and addressing eligibility or provider concerns.

• Manage cases assigned by program leadership or designee, and complete comprehensive documentation.
• Conduct monthly participant outreach, which may include home visits.
• Create Person-Centered Plan and support chosen by the participant to address individual needs.
• Address any concerns from participants in a timely manner.
• Provide person-centered, quality case management services.
• Conduct in-home re-assessment to determine participant’s care needs and wants.
• Follow-up with participant after the initial plan is implemented to reassess needs.
• Collaborate with family/caregivers, service providers, and local authorities as necessary.
• Complete all paperwork promptly and maintain accurate participant records.
• Advocate for services to meet participants’ identified needs and wants.

Requirements

• Associate degree in social work, Psychology or related field required; bachelor’s degree preferred.
• Minimum 1 year experience in case management role or similar required; experience working with the elderly population and/or adults with disabilities preferred.
• Must have valid driver's license, auto insurance and car registration.
• Must authorize Child & Family to complete a motor vehicle records check.
• Must meet all background checks and medical clearances required for the position.
• Statewide travel is required.

Skills

• Ability to navigate an electronic medical records system.
• Strong organizational, critical thinking and time-management skills.
• Basic computer skills required; knowledge of Microsoft Office 365.
• Ability to communicate and effectively interact with a diverse population.
• Bilingual in Spanish a plus.
• Collaboration and teamwork.

Physical Requirements

Direct Service Staff: This position requires time sitting, standing, walking, driving, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues.

Schedule

Hybrid role with 20% remote work. Statewide travel is required.