CASE MANAGER

Responsibilities

• Meet agency billing and documentation standards within required timeframes and in designated Electronic Health Record (EHR) systems.
• Maintain accurate, timely, and complete client records and data tracking related to performance outcomes.
• Communicate promptly and professionally with internal teams and external providers via phone, email, and in-person contact.
• Develop, implement, and monitor individualized service plans that align with program philosophy and client goals.
• Support clients with daily living skills such as meal planning, cooking, shopping, and household tasks, and teach skills where needed.
• Observe and report changes in client behavior, mood, and functioning. Maintain awareness of cultural and physical/mental health needs.
• Promote adherence to safety protocols and model appropriate safety practices.
• Provide individual counseling, case management, and skill development that fosters recovery, responsibility, and positive social engagement.
• Aid clients with system navigation (e.g., medical, psychiatric, legal, or detention facilities) and linkages to community support such as peer-based groups (e.g., AA, NA, Wellness Centers).
• Provide crisis intervention and management in coordination with supervisory or licensed staff.
• Monitor and support medication adherence, including prompts, refills, proper storage, and reporting per program guidelines.
• Participate in program planning and represent the team on agency committees as assigned.
• Provide transportation using personal or agency vehicles and assist with the use of public transportation systems. Ensure clients attend to all medical and related appointments.

Qualifications

• Case Manager I: Must meet Medi-Cal criteria for Mental Health Rehabilitation Specialist: Associate degree with 6+ years’ experience in mental health as a specialist in physical restoration, social adjustment, or vocational adjustment, OR Bachelor’s degree with 4+ years’ experience in those fields, OR Master’s degree with 2+ years’ related experience. Case Manager II: Master’s degree or higher is required. Experience with individuals with mental health and/or substance use disorders is preferred. Licensure (MFT, LCSW, etc.) or progress toward licensure is preferred. Some program placements may require licensure based on contractual obligations.
• Professional Skills: Fluent in English; bilingual in English/Spanish highly preferred. Ability to work independently with strong organization, flexibility, empathy, and sound judgment. Demonstrated professionalism and the ability to maintain healthy boundaries. Strong interpersonal skills with the ability to relate to clients, colleagues, and external partners. Intermediate proficiency in Microsoft Office (Excel, Word, Outlook).
• Physical Requirements: Ability to intermittently perform physical tasks such as bending, stretching, squatting, reaching, lifting (up to 30 lbs.), and driving. Extended periods of sitting, typing, writing, standing, and driving may be required.