Case Manager

About the role

We are seeking a compassionate, community-focused professional to support individuals experiencing homelessness and serious mental illness through advocacy, crisis intervention, housing support, and direct case management services. The ideal candidate is organized, empathetic, and passionate about helping consumers achieve stability, independence, and recovery.

Responsibilities

• Identify housing needs and barriers to permanent housing while providing advocacy, referrals, and linkage to community resources to prevent homelessness.
• Engage consumers in treatment planning and ongoing service delivery through community outreach, relationship-building, and individualized support.
• Provide direct case management services in accordance with individualized care and treatment plans.
• Absorb consumers in activities of daily living (ADLs) through coaching, modeling, and hands-on support.
• Support consumers in obtaining basic needs and benefits, including housing assistance, entitlements, transportation, and community resources.
• Maintain a collaborative working relationship with hospitals, community providers, and collateral contacts to support continuity of care and discharge planning.
• Respond to and support consumers during psychiatric or behavioral crises, including coordination with emergency screening services and psychiatric hospitals when necessary.
• Protect consumer rights, dignity, confidentiality, and cultural values in all aspects of service delivery while maintaining accurate and timely documentation.

Requirements

• High school diploma or equivalent
• Some education in Mental Health
• Two years experience working with adults with a mental illness
• Experience with homeless programs preferred
• Valid NJ Driver's License with less than six (6) points