Case Manager

About the role

Bancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation. We provide a full continuum of highly effective services — for people of all ages and every level of abilities — based on best practices and scientifically proven techniques. Our services include special education, vocational training, supported employment, structured day programs, group home and apartment programs both on-campus and in the community, short-term behavioral stabilization services for children, and in-home and outpatient rehabilitation services.

Responsibilities

• Manage aspects related to assigned caseload that pertain to access to Bancroft services, family advocacy, and funding and ensure cases are approached in a thoughtful, holistic manner that reflects Bancroft’s core values.
• Schedule and coordinate the annual plan meetings and ensure that all care team members are included.
• Ensure that all documentation for the annual plan is promptly prepared and provided to the appropriate parties.
• Facilitate eligibility and benefit checks and oversee the process of redetermining and/or restoring eligibility for benefits and entitlements.
• Absorb the process when individuals transfer services to a new program or service line by ensuring that transfer meetings are held with external care team members’ input and that all documentation is in place for no disruption in funding.
• Ensure that all pertinent contact information for each individual and his/her care team and relationships is accurately maintained in the electronic database (Salesforce).
• Enters discharges and transfers into Salesforce.
• Oversee the electronic files for assigned caseload.
• Ensure that guardianship and Power of Attorney documentation is on file.
• Assist families, individuals served and residential care teams with resolving medical insurance issues.
• For new admissions, attend the pre-admission and admissions meetings to meet the external care team members and to learn about the service needs of the individual being admitted.
• Cook up the discharge planning process. Prepare the discharge letter and the discharge summary. Maintain a clear understanding of the funding regulations relevant to assigned caseload.
• Maintain a working knowledge of all Bancroft Policies and Procedures relevant to the Case Coordinator position.
• May oversee the recording of and accuracy of attendance for assigned caseload.
• Provide training to managers and others as needed.
• Serve as a resource for program managers and directors to resolve random, unassigned issues that impede the individual’s access to service, health and overall progression.

Requirements

• Bachelor’s degree required.
• Minimum of two (2) years’ experience of related experience in case management and family advocacy required.

Qualifications

• Proven ability to effectively communicate both verbally and in written form required.
• Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability.
• Ability to assess situations, problem solve and delegate tasks.
• Effective interpersonal and organizational skills.
• Basic math skills required.
• Operative knowledge of MS Office Word and Excel spreadsheets preferred.
• Valid driver’s license required in incumbent’s legal name and current address with no provisional restrictions.

Skills

• Proven ability to effectively communicate both verbally and in written form.
• Effective and proven ability to prioritize, multi-task; management skills required, as well as flexibility and adaptability.
• Ability to assess situations, problem solve and delegate tasks.
• Effective interpersonal and organizational skills.
• Basic math skills.
• Operative knowledge of MS Office Word and Excel spreadsheets.
• Valid driver’s license required.

Benefits

At Bancroft, you’ll do more than just make an impact. We are a care team of 2,700 employees across 200+ facilities and homes in NJ and DE committed to making a lasting difference in the lives of the people we serve and their loved ones. Together, we work diligently and compassionately, to improve the lives of the people we serve.

Pay

$24.61/hr- $27/hr

Schedule

Full-Time, Hybrid