CASE MANAGER

About the role

The Arizona Department of Child Safety (DCS) is a social and human services agency dedicated to protecting and supporting the safety, well-being, and future of vulnerable children and families across Arizona. We are hiring Case Managers/Child Safety Specialists in various locations including Gilbert, Mesa, Tempe, and Phoenix.

Responsibilities

• Work full-time, 40 hours a week on-site/in field; alternative work hours may be required
• Respond to allegations of child abuse or neglect
• Conduct interviews and assess child safety
• Work with families in their homes and in the community
• Collaborate with families, courts, providers, and partner agencies
• Attend court hearings and prepare professional reports
• Manage cases throughout assigned regions
• Transport children and support placement needs
• Collaborate with courts, providers, and partner agencies

Requirements

• Bachelor’s or master’s degree earned from an accredited institution OR 4 years as an Arizona Department of Child Safety Case Aide
• Valid driver’s license and satisfactory 39 month driving record
• The ability to obtain and maintain a valid Department of Public Safety Level One Fingerprint Clearance Card
• Successfully complete the 22 weeks of in-person classroom and field training program

Qualifications

• Knowledge Areas That Support Success: Counseling, conflict resolution, and intervention techniques; Child development, family systems, and trauma-informed practice; Confidentiality and ethical decision-making; Behavioral indicators of abuse/neglect, separation, and loss

Skills

• Analyzing information quickly and accurately
• Applying logic to complex situations
• Making independent, sound decisions in high-pressure moments
• Communicating with clarity and compassion
• Conducting effective interviews
• Gathering accurate information
• Remaining professional during challenging situations
• Staying organized and maintaining accuracy and quality in a high-volume environment
• Remaining calm in stressful situations
• Understanding diverse family systems and cultural backgrounds
• Showing empathy while maintaining professional boundaries
• Providing strong attention to detail

Pay

Salary: $21.7068 with step increases after training & years of service

Schedule

Full-time, 40 hours a week on-site/in field; alternative work hours may be required

Benefits

• Comprehensive medical, dental, and life insurance options
• A supportive retirement plan through the Arizona State Retirement System (ASRS)
• 10 paid holidays annually and generous vacation and sick leave
• Paid Parental Leave Program (must meet the criteria)
• Higher education discounts, wellness programs, and professional growth and development opportunities

Additional Information

Persons with a disability may request a reasonable accommodation by contacting 602-255-3141 or by email at ADA@AZDCS.GOV. Requests should be made as early as possible to allow time to arrange the accommodation. For further questions regarding the interview process, please contact a member of our recruitment team at 602-255-2903 or by email at recruiting@azdcs.gov.