Case Manager (Apollo)

About the Role

Provide direct case management services including assessment, counseling, crisis intervention, referral, and advocacy to ensure an effective social service support plan is in place to enable the successful relocation of families to permanent housing.

Responsibilities

• Utilize the Department of Homeless Services (DHS) Client Assistance and Re-housing Enterprise System (CARES) to complete family’s intake assessment, service plan/independent living plan, housing, next step conferences/transfers, incident reports, progress notes, etc.
• Review accessible information from Human Resource Administration, Administration for Children Services, Department of Probation, Department of Homeless Services, etc., using the DHS CARES system.
• Ensure all information is updated in the CARES system in a timely fashion as required by DHS.
• Provide advocacy and referral services to ensure clients receive appropriate benefits, entitlements, and services to enhance their transition to permanent housing while minimizing homelessness duration.
• Coordinate services to stabilize the family unit, address substance abuse, and improve housekeeping, parenting, and money management skills to achieve permanent housing.
• Assess and identify clients' needs, formulate service plans, monitor and document progress, and record all significant interactions to ensure high-quality, compliant social services.
• Develop and maintain helping relationships with families to facilitate their active involvement in achieving service goals.
• Provide individual counseling and crisis intervention services to help stabilize families and minimize the negative impact of displacement.
• Maintain familiarity with on-site and off-site program resources for homeless families and make appropriate referrals.
• Facilitate groups addressing family issues, life skills, and self-sufficiency to assist families in transitioning to permanent housing.
• Coordinate client services provided by other social services staff to ensure timely and appropriate service delivery and compliance with regulations.
• Facilitate effective communication among staff within the Casework Unit and with other staff members.
• Ensure timely and accurate transfer of relevant information to administrative staff, such as client admission, discharge, and public assistance case changes.
• Perform other duties and special projects as assigned, including serving on-call for a one-week period each quarter.
• Assist in transferring clients in and out of the program as required.
• Facilitate effective communication within an interdisciplinary context, participate in staff meetings, and contribute to policy and procedure development.
• Participate in training and staff-development activities to maintain necessary interpersonal and operational skills.

Requirements

• Bachelor’s degree preferred and/or an Associate degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice, or Human Services.
• Experience:
  • Bachelor’s degree (preferred) with a minimum of one (1) year of experience in social services, counseling, crisis intervention, family services, preventive services, or housing services.
  • Associate degree (considered) with a minimum of two (2) years of experience in the same fields.
• Experience facilitating groups for homeless adults, specialized knowledge of substance abuse issues and treatment, and family dynamics treatment.
• Bilingual language ability highly desirable.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office.

Other Requirements

• May be required to work long hours and a varied schedule.
• Travel throughout various locations in the New York City area.
• Ability to work in environments with temperature variance and ventilation challenges.
• Lifting and moving objects weighing up to 30 pounds several times a week.
• Reasonable accommodations may be made for individuals with disabilities to perform essential functions.