Case Manager Adults

The Guidance Center provides a broad range of services that have helped children, adults, and families unlock potential and build better lives since 1958. With 25 programs, we offer treatment, prevention, growth, and education services to more than 14,200 people annually. Together we: nurture development, foster resilience, and cultivate well-being.

About the role

This position is primarily community-based. Hybrid/remote is not an option.

Responsibilities

• Conduct case management assessments to identify areas of need and service preferences.
• Gather and integrate information from all available sources, including consumer self-reports, reports from family members, guardians and Adult Foster Care providers, documented medical and treatment history, needs surveys, and assessments from other disciplines.
• Utilize motivational interviewing techniques to assess and articulate the motivation of consumers to address specific needs identified during the assessment process.
• Assist consumers in determining their eligibility for entitlements, community services, and supports.
• Provide consumers, family members, and guardians with complete and accurate information regarding services, supports, and other resources available to meet needs identified during the assessment process.
• Consider and promote the utilization of group and support services.
• Assist with the development of comprehensive and integrated Individualized Plans of Service with consumers and other members of the treatment team (consistent with principles of Person-Centered Planning, Integrated Dual Disorder Treatment, Self-Determination, and current Medicaid Guidelines).
• Provide face-to-face interventions to each assigned consumer at least monthly.
• Conduct home visits and community outreach as needed to help engage consumers, identify needs and barriers, and assure access to services and supports.
• Link consumers to community services and supports based on the needs and preferences identified in their Individualized Plans of Service.
• Conduct skill-building interventions with individual consumers and groups of consumers as indicated in their Individualized Plans of Service.
• Maintain regular contact with treatment team members and other providers to monitor and coordinate service delivery efforts.
• Reassess the service needs and preferences of consumers as needed, at a minimum every six months.
• Coordinate the client’s primary and other health care providers to assure continuity of care.
• Coordinate and assist with crisis intervention and discharge planning, including community supports after hospitalization.
• Facilitate the transition process from inpatient setting to the community, including follow-up services.
• Conduct crisis planning with clients.
• Provide clients with after-hour crisis information.
• Establish and maintain collaborative relationships with local providers and community organizations.
• Develop, organize, and routinely update a file of community resources.
• Participate in regularly scheduled clinical supervision, case consultations, case management, and team meetings.
• Document all face-to-face service activity and phone contact pertaining to consumers.
• Perform within acceptable standards of productivity.
• Complete all documentation within expected timeframes.
• Respond in writing to routine chart reviews and audits.
• Maintain appropriate state licensure or certification.
• Complete 25 hours of program and/or position-specific training on an annual basis.
• Maintain appropriate professional ethics and boundaries.
• Abide by all Guidance Center policies and procedures.
• Other duties as assigned.

Requirements

• Bachelor’s degree in a human services field.
• Must obtain the Qualified Mental Health Professional credential within 120 days of hire.
• One year of experience (may include time spent in fieldwork or internship) treating or working with people who have been diagnosed with mental illness.
• Valid Michigan Chauffeur License and a good driving record.
• Ability to engage adult mental health consumers, their families, and supporters.
• Expertise in helping consumers identify their service needs and preferences and helping them build on their individual strengths, resources, and supports to navigate the network of services available at the agency and in the community.
• Orientation toward providing community outreach services.
• Nonjudgmental approach that reflects cultural competency and sensitivity to the unique needs and diverse experiences of adults with mental illness, their families, and providers.
• Ability to work independently, demonstrate effective organizational, verbal, and written communication skills.
• Ability to appropriately handle crisis situations.

Pay

This is a salary grade 105A. Salary ranges start at $25.82 per hour.

Benefits

• Comprehensive benefit package including affordable medical plans.
• Employer-paid dental, vision, and long-term disability.
• 401(K) retirement plan.
• Flexible spending accounts for medical and dependent care.
• Paid time off and 11 paid holidays.