Case Manager- Adult Protective Services

Critical Duties

• Crisis Triage & Intake: Conduct preliminary screenings and triage for emergency interventions; provide immediate information and referral services to clients and families.
• Comprehensive Assessment: Perform in-home and in-office assessments of social and emotional needs using standardized instruments (e.g., PSA, EISEP-PATH).
• Case Planning & Implementation: Develop written case plans including individual/family counseling, benefit screening, and arrangement of services (Home Health Aides, Legal Aid, Housing, etc.).
• Financial & Legal Protection: Evaluate clients' capacity to manage their affairs; assist in securing financial management or guardianship to prevent elder abuse and financial exploitation.
• Field Monitoring: Conduct ongoing in-home visits to monitor risk, evaluate functioning, and revise case plans in real-time.
• Emergency Response & On-Call: Participate in a rotating on-call schedule (evenings/weekends/holidays). Respond to "cold weather days" and crisis situations requiring emergency medical or court-ordered actions.
• Documentation: Complete required case records, reports, and statistics within mandated timeframes utilizing specialized software.

Qualifications

• Education: Graduate of an accredited college or university with a BSW or BA/BS (Psychology or Gerontology preferred).
• Technical Skills: Computer literacy and the ability to maintain meticulous records.
• Communication: Proficiency in English required; knowledge of Yiddish, Russian, Spanish, or Patois is helpful.
• Physical Requirements: Ability to travel to clients’ homes using mass transit and navigate physical barriers (stairs, etc.) in residences.
• Core Values: Ability to understand and appreciate the roles of race, religion, ethnicity, and sexual orientation in serving a diverse client base.

Benefits

• Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.
• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
• Generous Time Off: Four weeks of vacation, plus holidays, floating holidays, and sick days.
• Work Style: Flexible hybrid work environment and ongoing professional development opportunities.