Case Manager - Adult Program

About the role

The Case Manager provides comprehensive case management services to individuals and their families, coordinates internal and external services, facilitates transitions, and maintains necessary resources.

Responsibilities

• Initial and ongoing collateral work with licensing agencies, funding sources, referral sources, guardians, courts, and other programs
• Coordination of internal services including quality assurance, pre-placement interviews, and intake support
• Cohort coordination and facilitation of individual transitions to new homes within the program or to other agencies
• Maintaining and/or accessing needed resources
• Collaborative participation with all members of the management team

Standards of Care

• Promote and support each individual's Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships
• Involving the individual, to the greatest extent possible, and caregiver in the decision-making process
• Facilitating transitions of care, ensuring effectiveness, safety, timeliness, and completeness
• Ensuring professional representation when representing the agency externally
• Welcoming and treating family members, guardians, and visitors with dignity and respect
• Working collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alerting administrators of potential conflicts
• Maintaining routine communication with families/guardians, day habilitation program, residential supports, nursing department, providers, and other appropriate agencies
• Promoting interventions that foster independence and improve quality of life
• Maintaining professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholders
• Establishing and maintaining positive collaborative relationships with families/guardians, day habilitation program, residential supports, nursing department, providers, and other appropriate agencies

Case Liaison

• Serving as the primary liaison to families/guardians, agency supporters, and provider organizations
• Maintaining routine communication with day habilitation program, residential supports, nursing department, providers, and other appropriate agencies
• Distributing satisfaction surveys to parents/guardians as per Crystal Springs procedure

General Responsibilities

• Attending team meetings, ISP meetings, in-service trainings, conferences, and seminars as required by Director of Adult Services
• Aiding in the admissions process as assigned
• Cooperating and participating in internal investigations
• Performing other reasonably related duties as assigned

Qualifications

• Bachelor's degree in a related field of study
• Minimum of two years' case management experience in the Human Service field
• Preferred knowledge of Department of Developmental Disabilities and Day Habilitation regulations and CARF standards