Case Manager (47205)

Essential Duties And Responsibilities

• Completes intakes for new clients and provides an orientation to the program and shelter rules and regulations
• Reviews logbooks at the start of each shift to ensure that all clients follow-ups are conducted as required
• Participates as part of a team and regularly collaborates with multidisciplinary staff to monitor clients’ progress
• Develops a comprehensive psychosocial assessment to fully identify and address the client's needs
• Collaborates with internal staff to monitor clients’ medication compliance and address episodes of non-adherence
• Establishes an individualized intervention/treatment plan or strategy to promote identified goals
• Provides advocacy for individual clients around entitlements and services
• Provides case management, including individual counseling, crisis intervention, conflict resolution, advocacy, psychoeducation, coordination of services and appropriate follow-up on all referrals
• Uses motivational interviewing and seeks safety modalities to counsel clients to improve overall effectiveness
• Encourages and provides ongoing support so that each client might assume an active role in his or her own treatment plan to the maximum extent possible
• Facilitates clinical, educational, supportive and/or recreation groups to address problem areas that clients experience in working towards independent living
• Maintains required documentation in case records, in written and computer databases (SCIMS, AWARDS) and updates client records in accordance with governmental and agency policy
• Completes Housing applications (both written and computer generated) for clients based on their individual needs and functioning
• Facilitates and assists with clients' transfers into independent living
• Participates in weekly case conferences with both internal departments and external providers
• Participates in regular supervision, team meetings, case conferences and staff trainings
• Maintains a flexible schedule including evening and weekend shifts

Qualifications

• Educational Requirements: Bachelor degree in a Social Work, Psychology, Counseling or another related field required
• Experience: Three (3) to five (5) years of case management experience with the homeless, mentally ill, substance abuse and/or low-income populations preferred
• Skills: Strong relationship-building skills required, Ability to work independently but know when to raise issues to the supervisor, Excellent organizational and time management skills necessary, Ability to effectively multi-task and follow up on a timely basis, Strong PC skills required including Word and Excel, Languages: Bilingual in English and Spanish strongly preferred