Case Manager 1 (Full Time)

About the role

The Case Manager provides direct and indirect patient care and case management services to active-duty patients receiving inpatient behavioral health treatment. The role focuses on coordinating individualized discharge plans, facilitating multidisciplinary collaboration, and ensuring seamless transitions to appropriate levels of care.

Responsibilities

• Collaborate with the multidisciplinary clinical team to address patient care concerns and barriers to discharge, actively participating in treatment planning and case discussions
• Develop and implement individualized discharge plans by leveraging treatment team insights, patient charts, and aftercare needs assessments
• Coordinate and schedule follow-up appointments, referrals to appropriate levels of care (e.g., Partial Hospitalization Program [PHP], Intensive Outpatient Program [IOP]), and family or outpatient treatment team meetings
• Identify and connect patients with community resources, such as crisis homes or mental health practitioners, to support post-discharge needs
• Communicate discharge plans effectively to patients, families, and external agencies to ensure a safe and supported transition
• Document all patient interactions, treatment plans, and discharge planning activities accurately and promptly in the medical record
• Assist with utilization review processes, addressing challenges and proposing solutions to ensure compliance and continuity of care
• Schedule family sessions, or outpatient treatment team meetings as needed
• Maintain professional and effective communication with internal team members and external stakeholders, including clinics and community resources
• Aid in administrative tasks, including faxing, filing, preparing reports, and maintaining legal logs (e.g., for holds such as 5150, 5250, 5270)
• Monitor and address patient needs during treatment to support their care plan and recovery goals
• Attend clinical treatment team meetings as required to provide updates and contribute to patient care planning

Requirements

• Bachelor's degree in Psychology, Social Work, or a related clinical field
• Strong oral and written communication skills
• Ability to work independently and collaboratively within an interdisciplinary treatment team
• Familiarity with community resources relevant to behavioral health patients
• Understanding of legal holds (e.g., 5150, 5250, 5270)

Preferred Education and Experience

• At least one year of work experience in a behavioral health setting (pre- or post-graduation)
• Demonstrated interest in behavioral health and patient care coordination
• Experience with discharge planning and case management
• Proficiency in administrative tasks, such as report preparation and documentation