Case Manager - 000C3 - Mon-Fri 10AM-6PM

About the Role

The case manager will provide support and service linkages to residents within the program, coordinate services, and ensure quality care.

Responsibilities

• Oversee the operation of the Supported Housing program and assigned caseload.
• Drive self and/or agency vehicle throughout boroughs to visit apartments routinely, assessing, observing, and evaluating residents' physical plans, functioning abilities, and needs.
• Act as a liaison with community health, mental health, educational, vocational, and recreational programs.
• Supervise and collect urine samples, ensuring accurate testing procedures.
• Provide linkage services with detoxification and rehabilitation treatment centers.
• Assist consumers in the housing selection process, including securing furnishings, working with real estate agents, and setting up utility services (telephone, electric, etc.).
• Facilitate sublease and rental payment agreements.
• Assist with housing subsidies, food stamps, and other benefits and entitlements.
• Link consumers to community support services based on identified needs.
• Familiarize consumers with their rights as tenants and assist in tenant/landlord communication.
• Develop individual support plans addressing self-care (e.g., sobriety maintenance), money management, medication management, daily living skills, and symptom management.
• Maintain all required written documentation, including consumer and program records.
• Identify maintenance and safety needs of assigned apartments.
• Report and document all incidents to the immediate supervisor and/or Director of MHS within 24 hours.
• Serve on-call 24 hours a day, seven days a week to respond to emergencies.
• Provide weekly supervision of assigned staff, delegating tasks and offering professional direction and technical assistance.
• Participate in and attend meetings/trainings at various sites, requiring flexibility in travel routes.
• Able to lift/carry packages, boxes of supplies, and clients if necessary.
• Manage money, including counting, adding, and subtracting.
• Communicate information verbally and in writing to staff and supervisors for instructions, feedback, and work adjustments.
• Complete required training (AMAP, CPR, and First Aid) and perform techniques taught.
• Participate in activities of other staff members during absences or staff shortages.
• Represent the agency at meetings and trainings as needed.
• Work a flexible schedule, as work hours are subject to change.
• Maintain confidentiality at all times.

Qualifications

• Bachelor’s degree in Social Services preferred.
• Experience working with mental health consumers with or without co-occurring addictive disorders.
• New York State driver’s license and access to a vehicle required.

Benefits

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of individuals and families.
• Supportive Environment: A collaborative team that values your contributions.