Case Manager - 000BV - Mon-Fri 10AM-6PM

About the Role

As a case manager at WellLife Network, you will provide support and service linkages to residents within the program, coordinating services and ensuring quality care. This role is part of one of New York’s largest nonprofit health and human services organizations, dedicated to compassion, inclusion, and excellence.

Responsibilities

• Operate the Supported Housing program and manage an assigned caseload.
• Drive (self or agency vehicle) throughout boroughs to visit apartments routinely, assessing, observing, and evaluating residents' physical plans, functioning abilities, and needs.
• Act as a liaison with community health, mental health, educational, vocational, and recreational programs.
• Supervise and collect urine samples, ensuring accurate testing procedures.
• Provide linkage services with detoxification and rehabilitation treatment centers.
• Assist consumers in the housing selection process, including securing furnishings, working with real estate agents, and setting up utility services (telephone, electric, etc.).
• Facilitate sublease and rental payment agreements.
• Assist with housing subsidies, food stamps, and other benefits and entitlements.
• Link consumers to community support services based on identified needs.
• Familiarize consumers with their rights as tenants and assist in tenant/landlord communication.
• Develop individual support plans with consumers to address self-care (e.g., sobriety maintenance), money management, medication management, daily living skills, and symptom management.
• Maintain all required written documentation, including consumer and program records.
• Identify maintenance and safety needs of assigned apartments.
• Report and document all incidents to the immediate supervisor and/or Director of MHS within 24 hours.
• Serve on-call 24 hours a day, seven days a week to respond to emergencies.
• Provide weekly supervision to assigned staff, delegating tasks and offering professional direction and technical assistance.
• Participate in and attend meetings/trainings at various sites, requiring flexibility in travel routes.
• Lift/carry packages, boxes of supplies, and clients if necessary.
• Manage money, including counting, adding, and subtracting.
• Communicate information verbally and in writing to staff and supervisors for instructions, feedback, and work adjustments.
• Complete required training (AMAP, CPR, and First Aid) and perform techniques taught in each area.

Other Responsibilities

• Participate in activities of other staff members during absences or staff shortages.
• Represent the agency at meetings and trainings as needed.
• Work a flexible schedule, as work hours are subject to change.
• Perform other duties as assigned by the supervisor.
• Maintain confidentiality at all times.

Qualifications

• Bachelor’s degree in Social Services preferred.
• Experience working with mental health consumers with or without co-occurring addictive disorders.
• New York State driver’s license and access to a vehicle required.

Benefits

• Compensation: Competitive hourly rate based on experience.
• Robust Benefits: Medical, dental, vision, and 401k retirement plan (with matching).
• Work-Life Balance: Paid time off, holidays, and personal days.
• Wellness Program: Free and low-cost gym and wellness access and support.
• Training & Growth: Ongoing professional development and career advancement opportunities.
• Meaningful Work: Direct impact on the lives of individuals and families.
• Supportive Environment: A collaborative team that values your contributions.