Case Management Specialist

About the role

The purpose of the PRIME contract is to provide community‑based, culturally responsive, and linguistically appropriate services that support refugees in gaining and using the knowledge and skills necessary to thrive in their new communities, connect to existing services and resources, promote health and well‑being, and empower them to achieve successful integration, mobility, and long‑term self‑sufficiency in Washington State. The Case Management Specialist provides direct service support to vulnerable populations, including single‑headed households, survivors of domestic and gender‑based violence, older refugees, and youth. The specialist is responsible for completing administrative work related to the services provided. The specialist works closely with staff and clients to ensure timely, effective services that promote autonomy, empowerment, and long‑term stability.

Responsibilities

• Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants’ strengths, barriers, needs, and goals.
• Develop and maintain individualized, participant‑centered service plans with clear objectives and timelines.
• Regularly monitor progress, update plans as needed and ensure appropriate case closure.
• Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
• Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
• Track and report participant outcomes in accordance with program requirements, counting each active participant once per quarter and excluding outcomes resulting solely from in‑house services.
• Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
• Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems to promote greater self‑sufficiency.
• Accurately document all participant interactions in the designated data management system, including the date of service, staff member involved, and services provided.
• Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops on pre‑approved topics by the contractor; help create flyers, outreach materials and workshop materials; be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed; collect necessary documentation from clients attending the workshop.
• Stay up to date on internal policies, procedures, and program protocols to ensure compliance; participate in team meetings, training, and case conferences to remain informed on best practices; attend all PRIME‑required training and apply content in client services; maintain accurate documentation of all client services.
• Perform other duties as assigned.
• Key working relationships: reports to the Resettlement Manager; supervises none; internal contacts include other IRC Seattle and Seattle program teams, IRC Seattle Finance and Operations teams; external contacts include Public Health, HopeLink, HealthPoint, DSHS, Social Security Administration, USCIS.

Requirements

• Undergraduate degree with an emphasis in Social Work or an equivalent field of study; equivalent experience may be substituted.
• One to two years of relevant work experience; a significant portion of this experience should include responsibilities in social services, humanitarian relief, public service, or other not‑for‑profit environments.
• Highly organized self‑starter with proven success handling multiple priorities, making critical decisions, and delivering results in a fast‑paced environment with tight deadlines.
• Demonstrated success achieving goals and communicating effectively in a multi‑cultural environment.
• Strong oral and written communication skills.
• Fluent in English, both spoken and written; other language ability in one of the predominant languages of the local client base preferred.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Commitment to DEI principles and an inclusive work environment.
• Valid driver’s license, reliable vehicle with current insurance, and the ability to travel regularly throughout the service delivery area.

Benefits

• 10 paid sick leave days
• 10 U.S. holidays
• 20‑25 days of generous paid time off based on role and tenure
• Medical insurance starting at $163/month
• Dental insurance starting at $6.50/month
• Vision insurance starting at $5/month
• Flexible spending accounts (healthcare, dependent care, commuter)
• 403(b) retirement savings plan with employer match (immediate vesting) plus non‑elective employer contribution based on age and years of service (3‑year vesting)
• Disability and life insurance
• Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families

Pay

Compensation: $28 – $29.5 per hour.

Schedule

Working environment: standard professional office setting with hybrid remote, office, and field work; requires at least 2 days in the office per week; may require occasional weekend and/or evening work.