Case Management Navigator EMPACT

About the role

EMPACT-Suicide Prevention Center, part of the La Frontera family, is a non-profit organization dedicated to providing behavioral health counseling, crisis intervention, and suicide prevention services since 1987. We are committed to equal employment opportunities.

Responsibilities

• Provide outreach and engagement services to members not currently engaged in services.
• Complete assessments, service plans, and implement services to consumers in accordance with their ISP.
• Communicate and document consumer’s progress toward their recovery.
• Work with consumers, their families, and other involved parties to ensure all services prescribed in the individualized service plan are implemented.
• Coordinate care with various agencies and community resources.
• Complete brief assessments and service plans to focus on coordination of services between multiple agencies or continued outreach services.
• Provide transportation to consumers as appropriate.
• Perform basic case management functions including completing the assessment and service planning processes.
• Collaborate with the person and their family or significant others to implement an effective service plan.
• Maintain the person’s comprehensive clinical record, including documentation of activities performed as part of the service delivery process.
• Provide continuous evaluation of the level of care determination and make recommendations for changes in level of care to supervisor.
• Adhere to the agency's policies and procedures.
• Comply with the agency's standard of care for service delivery.
• Assist with Quality Management, Quality Assurance, and Utilization Review.
• Participate in agency fund-raising activities, as requested.

Requirements

• Bachelor’s degree is preferred.
• Minimum of High School Diploma or GED is required.
• Combination of education/experience that meets BHT requirements as stipulated by ADHS is required.
• Minimum of one year of case management experience in the community behavioral health field.
• Experience conducting outreach and engagement with the seriously mentally ill, homeless population.
• Experience in screening, assessing, and developing service plans.
• Strong computer skills including Microsoft Office required.
• Experience with an Electronic Health Record preferred.
• Strong written and oral communication skills.
• Ability to work in the community with minimal supervision.
• Must have a Fingerprint Clearance Card or be eligible to obtain one.
• Must be at least 21 years of age at time of employment.

Qualifications

• Demonstrated ability to remain calm in crisis situations, work independently and cooperatively, recognize personal limitations, and relate positively and with empathy to all regardless of age, race, creed, gender or sexual orientation.
• Professional conduct consistent with ethical professional practice and the policies and procedures of the agency.
• Professional demeanor and positive working relationships with internal/external team members, stakeholders, and community and business partners.
• If driving while on agency time or on agency business, a valid Arizona driver license and appropriate liability insurance and approval for liability coverage with EMPACT - SPC’s liability insurance carrier is required.

Skills

• Outreach and engagement skills.
• Case management experience.
• Screening and assessment skills.
• Service planning and implementation skills.
• Communication and documentation skills.
• Transportation coordination skills.
• Quality management and assurance skills.

Benefits

• Generous PTO
• 10 paid holidays per year
• Medical plans (4 choices)
• Dental plans (2 choices)
• Vision plans (2 choices)
• 403(b) retirement plan
• Retirement Allowance
• Company paid Life/AD&D and Long-term Disability
• Tuition Reimbursement
• Licensure Reimbursement
• Elder Care assistance
• Pet Insurance
• and much more!

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time and works Monday - Friday from 8:00 am to 5:00 pm.