Case Management Coordinator Field NE Region OhioRISE Cuyahoga County

About the role

This is a full-time field-based telework position, in Ohio. This position requires the ability to travel within the assigned region of Northeast Ohio to member homes and other requested member locations, up to 50% or more of the time. Applicants may reside within the Northeast region of Ohio. Strongly prefers candidates to reside in one of the following counties: Marion, Union, Portage, Geauga, Harrison, Belmont, Monroe, Jefferson, Carroll.

Responsibilities

• Evaluate members through the use of care management tools and information/data review, conducting comprehensive evaluations of referred member's needs/eligibility and recommending approaches to case resolution and/or meeting needs.
• Identify high-risk factors and service needs impacting member outcomes and care planning components, making appropriate referrals to clinical case management or crisis intervention as necessary.
• Coordinate and implement assigned care plans, monitoring progress and ensuring adherence to care plan goals.
• Collaborate with case managers, supervisors, Medical Directors, and other health/behavioral health professionals to address barriers to achieving goals and objectives, presenting cases at case conferences for multidisciplinary review.
• Work collaboratively with members' Child and Family Teams, identifying and escalating quality of care issues through established channels, and utilizing influencing/motivational interviewing skills to promote lifestyle/behavior changes and enhance health outcomes.
• Provide coaching, information, and support to empower members to make independent medical and/or healthy lifestyle choices, and assist members in remedying immediate and acute gaps in care and access.
• Maintain compliance with regulatory and accreditation guidelines, using case management and quality management processes in accordance with company policies and procedures.

Requirements

• Bachelor’s degree or non-licensed master level clinician required, with degrees in behavioral health, human services, health services, or public health preferred.
• 2+ years of experience in behavioral health, social services, or human services.
• 2+ years of experience with personal computers, keyboard, and MS Office Suite applications (Outlook, Word, Excel, SharePoint).
• 2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers.
• 2+ years of experience with Ohio delivery systems, including local community networks and resources.
• Willing and able to travel within the assigned region up to 50% of the time; some travel to the New Albany office may be required for trainings/meetings.
• Reliable transportation required.
• Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed.

Qualifications

• Must reside in Ohio.
• Be clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems.
• Reside in either Marion, Union, Portage, Geauga, Harrison, Belmont, Monroe, Jefferson, or Carroll County.

Skills

• Strong clinical and cultural competency.
• Experience with care management tools and information/data review.
• Ability to identify high-risk factors and service needs impacting member outcomes.
• Collaborative and consultative approach with case managers, supervisors, and other health/behavioral health professionals.
• Effective communication and coaching skills to empower members to make independent medical and/or healthy lifestyle choices.
• Ability to work independently and collaboratively with members' Child and Family Teams.
• Knowledge of Ohio delivery systems and local community networks and resources.

Benefits

The typical pay range for this role is $21.10 - $40.90. This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs. Great benefits for great people. We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments.