Case Management Consultant

You’ll be encouraged, empowered and challenged to be your best self. Work with dynamic colleagues—experts in their fields—who are eager to share their knowledge. Your leaders will inspire and help you reach your potential. Every day, you’ll have opportunities to make life brighter for our Clients, who are at the heart of everything we do. At Sun Life, we’re driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

Responsibilities

• Coach an assigned disability claims team to improve case managers’ skills, optimize claims duration, and drive profitability for group disability clients.
• Develop and refine team skills in Outcome Focused Case Management, including appropriate utilization of tools, approaches, and portfolio management.
• Ensure a client-focused approach in coaching, acting as the primary resource for your team while supporting staff in achieving office targets, workload management, difficult cases, and department workflows.
• Help your team prioritize work items to meet client service standards and Sun Life best practice guidelines.
• Identify opportunities to continuously improve processes, enhancing service excellence, quality, and financial commitments to customers.
• Cultivate excellence in your team to contribute to ongoing business retention and growth.
• Report on emerging trends to address issues and leverage learnings nationally.

Requirements

• Minimum 3 years of experience in Long and Short Term Disability Claims or a Bachelor’s Degree in a related field.
• Proficient knowledge of group insurance policy and coverage concepts.
• Exceptional case management, organizational, and analytical skills.
• Excellent listening and communication skills (both written and verbal).
• Ability to deliver constructive feedback in a tactful and sensitive manner to positively influence case managers’ engagement.
• Strong training and coaching skills.

Benefits

• Hybrid work model: choose where you work (home or office) based on business and client needs.
• Inclusive and respectful environment focused on helping employees reach their full potential.
• Recognized by Excellence Canada with the Canada Order of Excellence for Mental Health at Work® for prioritizing employee well-being and fostering a positive work culture.
• Eligible employees participate in various incentive plans, with payment tied to individual and company performance (certain sales roles have sales incentive plans).

Pay

Base Pay range: $60,000 – $97,000 (varies by work location).

Diversity and inclusion are core to our values. We welcome applications from qualified individuals of all backgrounds. Persons with disabilities needing accommodation in the application process may email thebrightside@sunlife.com.