Case Management Assistant - County Attorney's Office
About the position
This is a full-time, limited duration (temporary), benefit earning position expected to last until June 30, 2029. The position is hybrid and will be performed both on-site at the Hennepin County Government Center in Minneapolis, MN and remote as job duties require. Work hours are Monday through Friday, with typical hours of 8 a.m. to 4:30 p.m., and occasional flexibility between 7:30 a.m. to 7:30 p.m. Hires must reside in or relocate to Minnesota or Wisconsin.
In this position, you will
- Meet with clients to determine their needs, make referrals, and provide data to social service agencies to assist them in obtaining social services (may work with interpreters to communicate with clients).
- Explain legal requirements and departmental and County policies to clients.
- Meet with clients to obtain information about work, family, criminal and/or health status, and communicate this information to community and government partners.
- Confer with other staff about routine client care and/or progress.
- Contact social service providers to arrange for clients to meet.
- Read background files about clients and check relevant computer databases to obtain client information.
- Arrange transportation for clients.
- Confer with judges, healthcare providers, prosecutors and/or social workers about how to service client needs.
- Support a team by carrying out court orders pertaining to clients.
- Compile records of department statistics pertaining to number of clients served, client outcomes, and/or funding.
Need to have
One of the following:
- Two years of responsible, paid social service experience providing direct client service
- A two-year human services certificate
- Related education and/or experience to total two years
Nice to have
Experience:
- Performing legal case management
- Working with witnesses within the criminal justice system
- With crisis intervention and de-escalation techniques and trainings
- Working on a multi-disciplinary team to assess and address client needs, including collaborating with professionals such as judges, healthcare providers, prosecutors, social workers, and internal staff
- Handling highly confidential information
- Working one-on-one with clients in a public law office
Knowledge of and experience with:
- The criminal and civil legal systems
- Community based resources for witnesses and victims of crime, including housing, financial assistance, mental health services, and other relevant programs
- Interpersonal and organizational skills, accuracy, and attention to detail
- Advanced skill using Microsoft Office (Access, Excel, Outlook, PowerPoint, and Word)
Ability to:
- Work under pressure during periods of high-volume activity
- Maintain confidentiality and handle sensitive information appropriately
- Display cultural competence when working with victims from all cultural backgrounds and socioeconomic statuses
- Establish and maintain rapport with staff, community resource providers, and other criminal justice professionals so that teamwork and collaboration are preserved
Candidates with fluency in another language in addition to English are encouraged to apply. Bilingual candidates who pass a language assessment may qualify for additional bilingual pay and duties.
About the department
The Hennepin County Attorney's Office is a fierce advocate for justice and equity, pursuing holistic community safety and providing quality legal services through evidence-informed practices and collaborative problem solving. We prosecute crimes with fairness and integrity. We advocate for victims of crime by seeking meaningful accountability and supporting healing. We use preventive and restorative approaches to address the complex root causes of crime and violence. We engage with partners to pursue system accountability. And we provide proactive and innovative legal services in the areas of mental health, child support, child protection, and civil legal representation for Hennepin County to advance the County's efforts to reduce disparities and enhance the quality of life of our community.
This response is AI-generated, for reference only.