Case Management Assistant

Job Summary and Qualifications

The Case Management Assistant (CMA) at HCA Florida Lawnwood Hospital works under the direction of the RN Case Manager or Social Worker to assist with facilitating patient discharges requiring post-acute placement or services, and to identify and report barriers to discharges.

Responsibilities

• Coordinates with RN Case Manager and Social Worker for support needed.
• Communicates updates on progress throughout the day.
• Refers patient questions back to the case manager/social worker.
• Provides clerical support of multidisciplinary rounds, including updating NATE Tempo at direction of team.
• Makes referrals through the web-based referral system (nH Discharge/Other) to the specific post-acute care (PAC) providers requested.
• Makes appointments for outpatient hemodialysis.
• Makes referrals to PAC providers and obtains necessary information.
• Communicates with RN Case Managers/Social Workers regarding the status of PAC referrals, bed availability, and other barriers that cannot be resolved.
• Sends additional information to PAC provider when requested.
• Communicates results of PAC referrals with the patient, including having the Patient Choice letter signed.
• Maintains knowledge of and actively develops relationships with PAC providers and payers.
• Utilizes Case Management systems, standards, and processes.
• Maintains knowledge of and actively develops relationships with PAC providers and payers.
• Demonstrates knowledge of regulatory requirements, HCA Ethics and Compliance policies.
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.”

Qualifications

• Associate Degree Preferred
• Medical knowledge and terminology Required
• Minimum of two years experience in a healthcare setting Required
• Currently licensed/certified as a health care professional (CNA, EMT) preferred

Benefits

HCA Florida Lawnwood Hospital offers a comprehensive benefits package that includes:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.