Case Coordinator (OHARNG)
KSA Integration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) that provides business and management solutions through two core portfolios: (1) Warrior Readiness, and (2) Warrior Care. We are a rapidly growing government contractor known for focused customer service, on-time performance, and continuous improvement. KSA has been awarded Inc. Best Workplaces (2019–2025), recognized on the Best for Vets List by Military Times (2019–2025), and earned the Department of Labor "Hire Vets" Platinum Medallion Award (2021–2025).
About the role
This position supports the OHARNG Medical Case Management Services as a Case Coordinator. KSA Integration LLC provides non-clinical medical case management support to sustain Individual Medical Readiness for approximately 9,549 Ohio Army National Guard Soldiers across six brigades, working in the Army systems of record (MEDPROS, MODS, eCase, MEDCHART, and the Health Readiness Record). Case Coordinators maintain Soldier medical records, support appointment scheduling, staff SRP events, and keep data current across the systems of record. This role is ideal for someone who is organized, accurate, and steady under volume.
This position is contingent upon contract award and is Service Contract Act (SCA) covered (SCA labor category: Medical Record Clerk, Wage Determination 2015-4729 for Franklin County, Ohio).
Responsibilities
- Maintain Soldier medical and dental readiness records; post results and updates to the systems of record.
- Support appointment scheduling and confirmation; update trackers and flag overdue items.
- Assist Case Managers and Medical Readiness NCOs during SRP events with initial processing and document collection.
- Process Release of Information requests and route records correctly.
- Perform data entry and record reconciliation across MEDPROS, eCase, MEDCHART, and the HRR.
- Safeguard PII/PHI in all record handling.
Requirements
- One or more years of records, health information, scheduling, or administrative support experience.
- Accurate data entry under volume and deadlines.
- Reliable follow-through on repetitive, detail-critical tasks.
- U.S. citizenship and ability to obtain and keep a Common Access Card (CAC), including a favorably adjudicated Tier 1 (or higher) background investigation.
- Ability to complete all required Government training within phase-in timelines, including JKO modules (DHA-US298 Medical Readiness Portal, DHA-US299 Administrative Portal, DHA-US001 HIPAA), AT Level 1, OPSEC Level 1, PII, CUI, iWATCH, TARP, MHS Genesis, and Combating Trafficking in Persons.
- Ability to handle Protected Health Information and PII correctly under HIPAA and the Privacy Act, every day and without exception.
- Strong attention to detail and clear written and spoken communication.
- Proficiency with Microsoft Office and the ability to learn Army medical readiness systems quickly.
Preferred Skills
- Experience in MEDPROS, MODS, eCase, MEDCHART, or HRR.
- Prior military service, National Guard service, or military family background.
- Medical office, records room, or scheduling desk experience.
Benefits
- Medical, Dental, Vision (82% of employee's premium paid by company, 25% towards dependents).
- HSA / FSA Medical Plans.
- PTO.
- Flexible Work Environment and encouragement of work/life balance.
- 401K with Company Match.
- Observes all federal holidays.
- Professional Development/Tuition Reimbursement Program.
- Annual Career Development Process.
Schedule
- Core duty hours: 0730–1630 Eastern, Monday through Friday.
- No services on federal holidays or facility closures.
- Surge support required during Soldier Readiness Processing (SRP) events.
Location
On-site — Defense Supply Center Columbus (DSCC), Medical Detachment, Building 11, Section 11, 401 North Yearling Road, Columbus, OH 43213.
Anticipated start date: September 2026 (contingent upon contract award).