Case Coordinator

About the Role

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

This role offers an opportunity to develop a professional career with no prior experience required, providing a stable and consistent work environment in an office and/or virtual setting. You’ll receive training to help employees and customers from some of the world’s most reputable brands, with an assigned mentor and manager to guide you on your career journey. Career development and promotional growth opportunities are available through increasing responsibilities.

Responsibilities

• Manage caseload consisting of Workers’ compensation claims under supervision and in collaboration with Clinical Case Management Team.
• Collect and document data for Workers’ Compensation Claims while adhering to Case Coordinator Workflow and company guidelines.
• Process and facilitate necessary treatment services in accordance with company policy and procedure.
• Verify return to work and remain at work status through routine communication with claim parties and documentation in claim management system.
• Utilize telephonic and written communications to accurately report return to work dates in accordance with company policy.
• Maintain knowledge of Bureau of Workers’ Compensation rules and laws, workers compensation process, and Sedgwick policies and procedures.

Requirements

Education & Licensing: High school diploma or GED required.

Skills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills required.

Experience: Clerical or customer service experience or equivalent combination of education and experience preferred.

Ideal candidates will thrive in a collaborative team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathic, and solution-focused.

Work Environment

• Physical: Computer keyboarding
• Auditory/Visual: Hearing, vision, and talking
• Mental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlines

Benefits

• World-class training program with a comprehensive curriculum
• Assigned mentor and manager to support and guide you on your career journey
• Career development and promotional growth opportunities
• Comprehensive benefits offering including:
  • Medical, dental, and vision coverage
  • 401K with company matching
  • Paid time off (PTO)
  • Disability and life insurance
  • Employee assistance program
  • Flexible spending or health savings account
  • Additional voluntary benefits

Pay

For the jurisdiction noted in this job posting, the range of starting pay for this role is $20-22/hr. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location.