Case Coordinator

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies are leaders in their industries! MoveDocs streamlines the coordination of medical, financial, and professional services for personal injury cases—improving efficiency for attorneys, care providers, and their clients. Oasis Financial is the largest and most recognized plaintiff funding brand in the nation, having helped 400,000+ plaintiffs access more than $2 billion in funding while their personal injury cases progress. And through Probate Advance, we enable heirs to access their inheritance without waiting through the lengthy probate process. Together, under the Libra Solutions banner, we support a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers - creating a powerful platform to deliver faster, more seamless outcomes for our customers.

About the role

A Case Coordination Representative is proficient at evaluating a prospective case and making funding-related decisions based upon its merits. This role is also responsible for articulating the Libra process, mission statement, and fostering relationships across the legal and medical communities.

Responsibilities

• Comfortable managing an active caseload of (100-150) cases
• Grow relationships with law firms and medical providers
• Communicate effectively with attorneys, clients, and medical providers to ensure the best care and best service possible
• Effectively oversee medical treatment for accident victims, including but not limited to scheduling and coordinating appointments, analyzing medical records, and arranging transportation
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting basic trends to support accurate case tracking
• Collaborate with internal stakeholders to ensure service levels and revenue goals are met
• Occasionally assist with training new team members
• Provide the best customer service daily

Requirements

• Exemplary customer service and time management
• Organized and ability to prioritize well
• Thrives in a team environment
• Knowledge of medical terminology and life cycle of a case
• Ability to assess overall case metrics, build/maintain relationships with law firms, and make timely decisions independently and with help from a supervisor

Qualifications

• High School Diploma or GED required; bachelor's degree preferred
• 1-3 years of relevant industry or legal experience
• Bilingual in Spanish is preferred

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Regularly required to talk or hear
• Frequently required to sit for long periods working on a computer
• Frequently required to walk; use hands to finger, handle, or feel; and reach with hands and arms

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, hours dependent on location versus accounts assigned.

Benefits

We believe taking great care of our customers starts with taking great care of our people. That's why we offer:

• Competitive compensation
• A comprehensive benefits package, including a choice of multiple medical plans, dental, vision, and life insurance
• A 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Time off to recharge