Case Coordinator

About the role

Libra Solutions helps simplify and ease the burden of legal processes for plaintiffs, heirs, and the attorneys and doctors who serve them. By combining financial strength with technology-driven innovation, we simplify difficult legal processes, reduce delays, and help people access both money and the care they need, when they need it most. Our companies—MoveDocs, Oasis Financial, and Probate Advance—are leaders in their industries, supporting a nationwide network of more than 45,000 attorneys and 10,000 healthcare providers.

A Case Coordination Representative evaluates prospective cases and makes funding-related decisions based on their merits. This role articulates the Libra process and mission while fostering relationships across the legal and medical communities.

Responsibilities

• Manage an active caseload of 100–150 cases
• Grow relationships with law firms and medical providers
• Communicate effectively with attorneys, clients, and medical providers to ensure optimal care and service
• Oversee medical treatment for accident victims, including scheduling and coordinating appointments, analyzing medical records, and arranging transportation
• Assess and make funding decisions up to $25K
• Maintain workflow through prioritization of daily and weekly tasks
• Perform weekly metrics by reviewing dashboards, verifying data, and noting trends to support accurate case tracking
• Collaborate with internal stakeholders to meet service levels and revenue goals
• Occasionally assist with training new team members
• Provide exceptional customer service daily

Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Exemplary customer service and time management skills
• Strong organizational skills and ability to prioritize effectively
• Thrives in a team environment
• Knowledge of medical terminology and the life cycle of a case
• Ability to assess overall case metrics, build and maintain relationships with law firms, and make timely decisions independently and with supervision

Qualifications

• High School Diploma or GED required; bachelor’s degree preferred
• 1–3 years of relevant industry or legal experience
• Bilingual in Spanish is preferred

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job:

• Regularly required to talk or hear
• Frequently required to sit for long periods while working on a computer
• Frequently required to walk, use hands to finger, handle, or feel, and reach with hands and arms

Schedule

This is a full-time position. Days and hours of work are Monday through Friday, with hours dependent on location versus accounts assigned.

Benefits

We offer competitive compensation and a comprehensive benefits package, including:

• Choice of multiple medical plans
• Dental and vision insurance
• Life insurance
• 401(k) with generous company match
• Flexible spending accounts for medical and dependent expenses
• Paid time off to recharge