Case Coordinator

Responsibilities

• Completes tasks in an efficient, accurate manner as directed by Case Managers.
• Communicates and meets with Case Managers and local managers to discuss case issues.
• Supports Case Managers, clients, and Panelists throughout the entire lifecycle of a case.
• Provides administrative support for Case Managers and Panelists.
• Develops overall Case Manager skills, enhancing the client experience.
• Serves as Case Manager apprentice on mediations, competent to cover a Case Manager’s desk in their absence when appropriate.
• Collaborates with Panelist(s) to develop and administer their ADR practice including coordinating and scheduling of conference calls, pre-hearing preparation calls, moderating, customer service, interacting with clients, and hearings.
• Reviews closed cases to determine client satisfaction and future business opportunities.
• Performs other duties as assigned within similar scope.

Qualifications

• Bachelor's Degree in a related discipline.
• 2-4 years of working in a legal administrative or assistant role.
• 2-4 years of working in legal and client service role.
• Plus proficiency in all ADR processes and procedures.
• (Preferred proficiency) Knowledge of Panelists’ practice preferences in the local Resolution Center.
• Computer literate and proficient in all software programs required for the position.
• Verbal and written communication skills.