Case Coordinator

About the Role

Greenberg Traurig (GT), a global law firm with locations across 15 countries, is seeking a highly skilled Case Coordinator to join our Immigration Team in the Atlanta Center for Excellence office. This in-office role requires regular presence for day-to-day operations, team meetings, training, and relationship building. The ideal candidate thrives in a fast-paced, deadline-driven environment, possesses strong problem-solving and decision-making abilities, and demonstrates a client-focused mindset with excellent communication skills.

Responsibilities

• Update information and upload documents into an immigration case management system
• Assist attorneys or paralegals with case initiation
• Maintain, update, and organize client files; assist in drafting immigrant and non-immigrant visas
• Update and maintain reports; monitor immigration expiration dates
• Manage caseload, processing, and distributing essential documents
• Process incoming and outgoing correspondence
• Assist with other department activities as needed; perform additional duties and responsibilities as assigned
• Be flexible to work overtime as needed

Qualifications

Skills & Competencies

• High attention to detail and outstanding organizational skills
• Ability to manage time effectively and work under pressure to meet strict deadlines
• Ability to prioritize multiple tasks effectively
• Self-starter who can work independently with minimal supervision
• Strong problem-solving skills, takes initiative, and uses good judgment
• Excellent follow-up skills
• Excellent interpersonal and communication skills (oral and written)
• Professional demeanor and presentation

Education & Prior Experience

• Bachelor’s Degree preferred
• Minimum of 1 year of experience desired; customer service experience a plus

Technology

• Computer proficiency in Windows-based software and Microsoft Office Suite applications (Word, PowerPoint, Excel, Outlook)
• Demonstrates a basic understanding of artificial intelligence (AI), including core capabilities, limitations, and importance of data privacy, accuracy, verification, and ethical considerations within a professional services environment
• Familiarity with or willingness to learn AI platforms (e.g., Microsoft Copilot, ChatGPT, or similar tools) and incorporate them responsibly into day-to-day workflows
• Proactive approach to learning and adapting to emerging AI and related technologies; contributes to a culture of innovation

Benefits

GT offers competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.