Case Coordinator

About the role

The role involves providing technical support to clients through various communication channels.

Responsibilities

• Answering client inquiries via email, phone, and live chat
• Escalating complex issues to senior support staff
• Documenting interactions and maintaining client records
• Ensuring timely and effective resolution of client issues

Requirements

• Bachelor's degree in a related field or equivalent work experience
• Strong problem-solving and communication skills
• Experience with customer service software
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent written and verbal communication skills
• Ability to handle multiple tasks simultaneously
• Knowledge of industry-specific terminology helpful

Skills

• Customer service skills
• Technical troubleshooting abilities
• Attention to detail

Benefits

• Flexible schedule options
• Professional development opportunities
• Competitive compensation package

Pay

Salary is commensurate with experience.

Schedule

Hours are flexible and can be arranged based on individual needs.