Case Analyst/ Paralegal (US Consular)

Responsibilities

• Booking visa appointments across Asia-Pacific, coordinating with Fragomen Asia offices and co-counsel, monitoring the US Consular calendars, preparing emergency applications, coordinating with US Government Third Party Provider to override issues and correct errors with scheduling
• Communicating with Consulate through multiple channels to resolve urgent VIP requests from FDBL US, corporate clients, and VIP applicants
• Responding to FDBL US inquiries on current Consulate adjudication patterns and required application documents
• Aiding in US Corporate client relationship management by fielding queries from contacts and providing processing updates
• Explaining to visa applicants the core requirements of their visa category and how to best present their application to ensure successful outcomes
• Filing, emailing, faxing, photocopying, scanning, and uploading documents and other general Case Analyst/administration tasks
• Uploading documents, etc. to Fragomen Connect and performing Connect updates
• Performing research tasks, as directed
• Amending templates, best practices, and application procedures based on official Consulate correspondence and observed Consular adjudication patterns
• Maintain current knowledge of client specific and internal SLAs
• Attend training to maintain and develop relevant technical knowledge, techniques, and skills
• Undertake other general administrative support, and providing support to other members of the team
• Attend training to maintain and develop relevant technical knowledge, techniques, and skills
• Maintain current knowledge of client specific and internal SLAs

Qualifications

• U.S. immigration experience
• Interest in relocating to or working in Australia
• Unrestricted work rights in Australia