Case Aide - Housing Stability

About the Role

Join the Housing Stability team and make a meaningful impact by supporting individuals experiencing homelessness as they work toward securing stable housing. Case Aides help connect single adults without minor children to appropriate housing opportunities through the Coordinated Entry system.

Responsibilities

• Manage the Coordinated Entry Priority List and coordinate housing referrals
• Collaborate with housing providers and community partners
• Maintain accurate client records in HMIS
• Provide compassionate, trauma-informed support to individuals navigating the housing system
• Serve as a key resource for clients and partner agencies by helping them understand the Coordinated Entry process and connecting them with available housing resources
• Interview clients in need of vendor provided services such as adult day care services, home health care aide, foster care or day care services, unaccompanied minor or SELF programs; and placement services for juveniles referred through the corrections system
• Determine initial and on-going eligibility for services by comparing financial and social background information to program eligibility requirements; refer clients to other sources for assistance as needed
• Open service cases by obtaining necessary intake information from client, computer data bases, case files or other community agencies; prepare intake documents required for initiating or updating case files; forward case for assignment to staff
• Monitor on-going cases by obtaining periodic case update information and entering information on case files; follow up with clients who fail to return completed eligibility documentation; initiate closure of case files for clients who do not meet ongoing eligibility criteria
• Review vendor payment claims for accuracy, check claim amounts against established fee schedules, initiate payment documents and maintain payment records
• Assist in contacting victims of adult and juvenile probation clients to gather documentation and to determine appropriate amount of restitution to be ordered by the court; maintain records of restitution payments for adult probation clients; accept payments and update restitution schedules as determined by court order
• Maintain attendance records for adult probation clients who have been ordered to attend probation programs; monitor schedule of drug screening appointments; prepare documentation of case status for probation officers
• Monitor calendar and schedule administrative reviews for foster care cases with Social Workers and other service providers as required by law; may attend administrative reviews to complete necessary case documentation; forward required case status documentation to State human services personnel to fulfill program monitoring requirements
• Prepare reports concerning clients' needs and services as requested
• In rare occasions, may transport clients to medical appointments, supervised visits, court hearings, placements and other service programs/facilities
• Assist social workers in emergency situations by contacting departmental or community resources on behalf of clients; may assist probation staff in conducting on-site visits to group home facilities
• Assist victim/witness advocates by checking with court clerks to learn trial line-up, and by checking with attorneys to learn the order of witnesses and communicating to others as necessary; assist victim/witness advocates by keeping law enforcement, professional and occasionally civilian witnesses informed of when they will be needed in court to testify; confirming their arrival; updating others on status; informing witnesses when they are no longer required at court

Work Environment

Work is primarily performed in an office setting and may involve home or facility visits. Home and facility visits involve driving year round. Work involves operation of a keyboard and viewing a computer screen for 2 to 6 hours daily.

Minimum Qualifications

• Education: High school graduation or equivalent
• Experience: Four years of clerical experience
• Substitution: Equivalent combination of education and related experience

Benefits

• Medical, dental and vision insurance – the County contributes a bargained percentage to the medical and dental monthly premium; employees choose from four enrollment tiers: Single, Employee + legally married spouse, Employee + Child(ren), Family
• Blue Cross Blue Shield Medical insurance – three plan options including a High Deductible Plan with a Health Saving Account offered
• Earn up to $20/month in electronic gift cards for each enrolled employee or spouse for wellness activity
• MetLife Dental Insurance – two plan options offered
• VSP Vision Insurance – Advantage Plan offered
• Pre-tax medical, dental, vision monthly premium deduction option
• Dependent and Health Care Flexible Spending Accounts
• County monthly contribution to a Health Savings Account for employees who elect the High Deductible medical plan
• Vacation hours, accrued based on years of service, ranging from 12 to 25 days per year (pro-rated for part-time employees)
• 11 scheduled holidays and two floating holidays
• Up to eight weeks of 100% paid parental leave, plus additional use of sick time
• Sick hours accrued at a rate of three weeks per year, which can be used for medical and dental care; injury or illness for you, your spouse or children; the birth or adoption of a child (up to 80 hours) or the death of a family member (up to 40 hours)
• Wellness incentive allows conversion of unused sick time to vacation or pay
• Pension - The county contributes at least 7.5% of your salary to your pension, depending on bargaining unit. Unlike other retirement investments, pension payments are a lifetime benefit once you start collecting payments
• New employees become vested after three years (for the Police and Fire union, employees are vested after 10 years)
• Deferred compensation - 457(b) account with employer match
• Health Care Savings Plan - all benefits-eligible employees contribute 1% of gross regular salary to a Health Care Savings Plan account for eligible health care expenses after retirement. Interest accrues tax free. County provides a scheduled contribution after five years of participation
• Fully funded Metropass
• Transportation/parking expenses reimbursement account
• Employee assistance program, including telephone counseling