Case Aide

Primary Duties And Responsibilities

• Mailing, compiling documents, and requesting documentation from outside agencies
• Maintain accurate client records, including paper documents, scanning, and managing electronic storage
• Maintain electronic client database
• Maintain detailed tracking systems
• Interact professionally with external business partners
• Complete tasks by assigned deadlines
• Remain up to date with programmatic changes in the department
• Organize multiple responsibilities at once, requiring time management and organizational skills

Documentation

• Document case notes in electronic record system
• Maintain case notes for all work throughout the day
• Include a detailed, objective narrative of all tasks completed
• Include precise time of each completed task to allow for necessary billing of work
• Ensure integrity in all documentation completed

Requirements

• High school diploma
• 1-year experience in administrative support role preferred
• Excellent written and verbal communication skills, including fluency in English
• General computer competency, including typing, email, and managing electronic documents
• Proficiency with Microsoft Office (particularly Excel, Outlook, and Word)
• Strong organizational skills
• Strong attention to detail
• Flexibility to adapt to frequent process changes
• Self-motivation to complete tasks independently
• Willingness to ask questions
• Ability to think critically and problem-solve independently
• Ability to maintain tracking systems for multiple tasks to meet varying deadlines
• Ability to maintain confidentiality
• Ability to work effectively as a team member