CASE AIDE

About the role

Under general supervision, provide non‑medical, in‑home support services to program participants and program operations. Utilizes Shahbaz philosophy to provide quality support for up to 45 participants at Marketplace Apartments.

Responsibilities

• Provide or assist with housekeeping or personal care services to clients.
• Make and change beds; dust, vacuum, and perform light cleaning of kitchen, bedroom, and bathroom; dishwashing; prepare light meals; create lists of needed cleaning or grocery items; launder, iron, grocery shop, take out garbage, and help organize living spaces.
• Provide supervision services to clients.
• Monitor client safety.
• Help clients engage in activities.
• Communicate any concerns to team members.
• Maintain accurate activity records.
• Follow established procedures and policies for the program.
• Complete case notes electronically.
• Keep accurate mileage and timesheet records.
• Support programmatic operations.
• Back‑up for phones, report preparation, mail, on‑call coverage, and data maintenance.
• Perform administrative tasks such as copying, faxing, organizing, and chart maintenance.
• Assist with program meetings and events.
• Maintain a positive and clean common space for program activities.
• Attend and actively participate in required program, department, and agency meetings and training.
• Support the Agency’s Mission, Vision, Values, and Strategic Plan, including Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
• Other responsibilities as requested by supervisor.
• Participate in relevant Agency meetings and/or trainings.
• Pursue development of professional competencies through reading, supervision, in‑service training, and attendance at conferences and workshops.
• Other duties as assigned.

Qualifications

• High School Diploma minimum.
• Ability to communicate in English verbally and in writing.
• Valid and clean NYS Driver’s License.
• One year of experience in human services, hands‑on personal care/housekeeping, client care, recreation, or customer service (required).
• Experience with older populations (preferred).

Requirements

• Must have access to a vehicle and be able to drive/support clients with appointments within the community.
• Must be able to lift 20 pounds.
• Physical demands include frequent sitting, talking, hearing, standing, walking, using hands to type and/or perform light lifting; vision requirements include close, distance, and ability to adjust focus; work environment is usually quiet.

Benefits

• Competitive salary and 403(b) retirement plan.
• Generous time‑off package and work‑life balance.
• Comprehensive benefits package.
• Supportive and collaborative environment.
• Opportunities for growth and development.
• Intrinsic reward of truly making a difference in people’s lives.

Pay

$19.25‑$19.75 per hour

Schedule

Sunday – Thursday, 3:00 pm – 11:00 pm