Case Aide

About the role

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise. The position is available with various schedules.

Responsibilities

• Conducts client intakes and updates information in client database system(s).
• Screens clients for referral and case management services.
• Screens client arrivals to identify immediate needs, provides services and/or makes appropriate referrals as necessary.
• Organizes, maintains and prepares client charts for intake and discharge.
• Handles caseload in the absence of the Case Manager as mandated by program.
• Conducts homeless outreach and assesses client needs.
• Documents client activities and updates client information in database system(s).
• Escorts clients to all appointments, as needed, including but not limited to: Medical, housing, and entitlement appointments.
• Daily respite sites as mandated by program.
• Performs front desk duties including answering phones, screening visitors, maintaining logbook, and mail distribution.
• Aids in monitoring client medication as required.
• Facilitates client groups as needed.
• Organizes and distributes clothing donations to clients as mandated by program.
• Conducts unit inspections as mandated by program.

Requirements

• High school diploma or GED required.
• Associate’s degree preferred.
• Experience with homeless, mentally ill substance abuse population preferred.
• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Good written and verbal communication skills.
• Foreign languages a plus.

Qualifications, Education & Experience

• Performs all other duties as assigned and as required.

Skills & Competencies

• Computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, etc.).
• Good written and verbal communication skills.
• Foreign languages a plus.

Other

• Required to work a flexible schedule including weekends, holidays, and evenings.
• Valid driver’s license with clean driving record a plus.

Benefits

• Healthcare Coverage: Medical, dental, and vision insurance plans.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.