Case Aide
Location: Ozone Park, NY | Reports to: Casework Supervisor | Department: Enhanced Family Foster Care
About the role
MercyFirst is a not-for-profit human and social service agency serving children and families since 1894, providing community-based prevention, family foster care, group homes, and short-term residential services for unaccompanied migrant children. The Enhanced Family Foster Care (EFFC) program combines previous Family Foster Care and Treatment Family Foster Care programs, recognizing that all children in care have experienced trauma and that their strengths must be supported to reach full potential. The position provides direct assistance to casework staff in delivering services to foster parents, birth parents, and foster children, including field visits, child supervision within the office, and general office support work.
Requirements
- High school diploma or Associate’s degree
- Minimum of 6 months of office and/or casework assistant/aide experience
- Ability to type a minimum of 35 words per minute
- Excellent verbal and written communication skills
- Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments, and Diversity, Equity, Inclusion, and Belonging (DEIB)
Skills
- Proficiency in Microsoft Word and Outlook
- Some knowledge of Excel
- Ability to file documentation accurately
- Ability to track case information through paper records and data entry
- Ability to engage with clients
Responsibilities
- Conduct home visits in accordance with mandates
- Perform assessments (initial home, parent/caretaker, child, familial interactions, intimate partner violence, mental health, trauma, genogram)
- Document all contacts in appropriate computer systems within established timeframes
- Respond to emergencies as needed and/or directed
- Answer and direct phone calls; respond to client requests for information
- Perform data entry into multiple computer systems
- Maintain tracking systems of reports coming due and completed
- Handle mail distribution and processing
Benefits
- Comprehensive health insurance package including medical, dental, and vision plans for employee and family
- 403B retirement benefits
- Employer-paid life insurance and long-term disability insurance
- Generous paid time off (vacation, personal, sick, 12 paid holidays)
- Free employee assistance program through National EAP
- Insurance discounts for staff and their families
- Trainings to support professional and personal development
- Employee wellness program
- Employee recognition activities
Pay
Salary range: $36,000–$40,000 per year. Hiring incentive: $1,000 after 500 worked hours.