Case Administrator

Job Description

The opportunity:

In this position, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup. This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities when necessary based on the impact to our clients and effectively manage time.

How you will contribute

• Review new Short Term Disability (STD) documents
• Manage the special handling policies
• Participate in department initiatives and projects as needed
• Provide support to other teams in Shared Services
• Serve as an SME for new hires
• Set up new STD claims in Ultera, CHESS and GCS claim systems
• Participate in training other team members as needed
• Provide input and recommendations and analysis to Management on business process

What you will bring with you

• Proficiency with Windows and Microsoft applications (MS Excel, MS Word)
• Good communication (oral and written) skills
• Excellent time management skill is required
• Ability to work in a fast paced, high volume and deadline driven environment
• Bachelor’s Degree, preferred
• Ability to work with a diverse range of people
• Ability to work and solve problems independently
• A strong working knowledge of systems applications, and be comfortable using computers
• Ability to work independently or part of a team

Pay

Salary Range: $38,600 - $52,100

Benefits

We are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Company Culture

We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Comprehensive Benefits

• Comprehensive benefits package including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program
• 401(k) employer match, stock purchase options and an employer-funded retirement account
• Flexible, inclusive and collaborative work environment that supports career growth

Equal Opportunity Employer

We are committed to equal employment opportunities and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.