CASAC Counselor, (Fully Certified) Supportive Housing, Glenmore Manor

About the role

The Case Manager/Harm Reduction Specialist (“Harm Reduction Specialist”) provides engagement and support services, particularly to program participants engaging in behaviors that may pose risks such as drug and alcohol use, sexual practices, and self‑injury, using a harm reduction approach. The emphasis is on meeting individuals “where they are” and providing non‑judgmental, noncoercive services and resources. In addition, the Harm Reduction Specialist provides consultation, education, training, and support to program staff in their work with participants and serves as a leader promoting AAPCI’s commitment to harm‑reduction services.

Reporting Relationships

Case Manager/Harm Reduction Specialist reports to the Assistant Program Director.

Responsibilities

• Participate in the intake, screening, and assessment team to determine client suitability for independent living and placement in the housing program.
• Provide harm‑reduction‑focused consultation and support to program staff regarding risks associated with drug/alcohol use, health concerns (e.g., diabetes, sexual health), violence, arrest/incarceration, sex work/survival sex, etc.
• Work at assigned programs, creating and implementing a schedule responsive to program and participant priorities.
• Develop harm‑reduction‑related programming, including groups and other activities, tailored to each program.
• Deliver technical assistance and in‑house trainings on harm‑reduction topics for staff and participants; coordinate information sessions with outside providers.
• Attend and contribute to Harm Reduction Committee meetings and agency‑wide projects to infuse harm reduction throughout the agency.
• Ensure adequate supply of safer‑sex and safer‑drug‑use supplies for assigned programs.
• Become an AAPCI Opioid Overdose Prevention Program (OOPP) Trainer and follow all DOHMH and AAPCI OOPP policies and procedures.
• Participate in and support agency health and wellness projects.
• Communicate regularly with the Clinical Supervisor regarding staff and building concerns related to harm reduction.
• Attend team meetings of assigned programs to stay informed about current concerns and events.
• Establish and maintain ongoing relationships with harm‑reduction service providers, local precincts, and other community resources, maintaining an inventory of these resources.
• Meet with program staff and participants (or act as a bridge) to provide support, role modeling, and skill‑building for staff.
• Maintain quality service by modeling agency standards in all interactions with participants.
• Using a harm‑reduction approach, assess participants’ needs for outreach, counseling, education, referral, and plan services accordingly.
• Develop and support strategies for specific groups (e.g., people who use drugs/alcohol, criminal‑justice‑involved individuals, people engaged in sex work).
• Provide service coordination to assigned participants as defined by program and contractual requirements.
• Develop, implement, and review service plans with participants, tracking progress and revising as needed.
• Produce and maintain thorough, accurate, and timely documentation of interactions, services provided, and contacts with other agencies.
• Advocate for quality care from external service providers on behalf of participants, including educating providers on special issues.
• Assist participants in maintaining apartments free from unsanitary conditions and safety hazards through teaching, feedback, demonstration, and hands‑on interventions.
• Support participants with conflict resolution and crisis intervention as necessary.
• Conduct outreach to participants who are disengaged or unclear about goals, incorporating outreach into service plans.
• Provide support and training on skills‑building such as assertiveness, self‑advocacy, and socialization.
• Coordinate work orders with Facilities staff regarding apartment repairs or participant requests.
• Attend supervision, meetings, and training sessions as required.
• Provide holiday, evening, and weekend coverage as needed, including coverage for non‑assigned participants.
• Perform other related duties as requested by immediate supervisors.

Qualifications

• CASAC certification (Fully Certified) and a Bachelor’s degree in a related field (social work, mental health counseling, psychology, sociology, etc.).
• 3–5 years of relevant experience.
• Experience working with special‑needs client populations.
• Strong verbal and interpersonal communication skills with a focus on providing excellent services.
• Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff, and other departments.
• Strong time‑management and organization skills.
• High attention to detail.

Compensation

The salary range being offered for this role is $60,000.00 per year.

Benefits

• Medical, dental, and vision coverage (including prescription coverage).
• Commuter benefits.
• Employee Assistance Program.
• Paid holidays and annual paid time off (23 days).
• Life insurance.
• Long‑term disability.
• Retirement benefits plan (403(b)).
• Eligibility for student loan forgiveness under the Public Service Loan Forgiveness (PSLF) program for full‑time employees after 120 qualifying payments.